Keller Postman is hiring a Solutions Engineer to support the development and implementation of a medical record retrieval and analysis platform. This role acts as a critical link between clients, vendors, and internal technical teams, ensuring the successful configuration and delivery of client solutions.
What You'll Do
- Collaborate with clients and vendors to gather, document, and validate business and technical requirements.
- Translate requirements into functional specifications and configuration plans.
- Configure platform components to meet client-specific needs.
- Conduct system testing, including integration and user acceptance testing (UAT).
- Work closely with engineering and product teams to communicate requirements and support development.
- Troubleshoot and resolve configuration or integration issues during and after deployment.
- Maintain detailed documentation of configurations, workflows, and technical decisions.
- Assist in developing training materials and conduct training sessions for users.
- Support project management activities, including planning, execution, and monitoring of implementation timelines.
- Stay current with industry trends and best practices in healthcare technology.
What We're Looking For
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- 2+ years of experience in a Solutions Engineer, Implementation Specialist, or similar technical client-facing role.
- Strong analytical and problem-solving skills with a focus on client satisfaction.
- Excellent verbal and written communication skills.
- Experience gathering and documenting business and technical requirements.
- Proficiency in configuring SaaS platforms and working with APIs and data integrations.
- Experience with testing methodologies and tools.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and collaboration tools like Jira, Confluence, or Lucidchart.
- Hands-on experience with system configuration, testing, and client onboarding.
Nice to Have
- Experience in the healthcare or health tech industry.
- Familiarity with healthcare data standards like HL7 or FHIR.
- Knowledge of cloud-based platforms and data security best practices.
Team & Environment
This role reports to the Director of Medical Records.
Benefits & Compensation
- Annual base salary range: $80,000 to $120,000.
Work Mode
This role is global.
Keller Postman is an Equal Opportunity Employer.
