Momentum.io is looking for a Solutions Consultant to join our Customer Success team. As a technical, self-directed, and highly personable consultant, you will take immediate ownership of key accounts and have a direct impact on top-line revenue for our business.
What You'll Do
- Act as the primary point of contact for technical questions pre and post sales.
- Debug, build workflows, triage requests, and be the bridge between customers and our engineering team.
- Build and maintain strong, long-lasting relationships with our customers, acting as the technical SME for all strategic discussions.
- Understand our customer’s business goals and challenges, aligning Momentum’s products to meet their needs.
- Lead the onboarding process from POC to post-sales, ensuring that our customers get immediate value in our product.
- Meet weekly, bi-weekly or monthly with customers to discover new problems to tackle together and how Momentum can help.
- Conduct training sessions to empower our customers to get the most out of the Momentum platform.
- Collaborate with clients to develop and execute strategic account plans, identifying opportunities for upselling and cross-selling.
- Act as a liaison between our customers and our founders/product teams to directly convey customer feedback and contribute to product improvement.
What We're Looking For
- 4-5 years of experience in a similar role, preferably within a SaaS or tech company.
- Strong technical background with a Bachelor's degree in Computer Science/Engineering or relevant work experience.
- Stellar communication skills & ability to work as a trusted advisor for our customers.
- Self-motivated and able to thrive in a fast-paced, collaborative environment.
Nice to Have
- Experience with managing Salesforce Flows and Admin.
Team & Environment
You will be part of the Customer Success team at Momentum.io.
Benefits & Compensation
- Competitive salary & early stage stock options based on experience.
- 100% coverage of health insurance, with 75% support for dependents.
- 3 weeks paid PTO.
- Yearly offsite at a memorable location.
- Learning stipends.
Work Mode
This is a local-country remote position based in Buenos Aires, Argentina. We are a remote-equal company with a fun team that values autonomy and trust.
