Deepgram is looking for a Solutions Architect (Applied Engineering) for the EMEA region. You will own complex post-sales engagements, guiding customers to production and providing Tier-3 technical support. The role involves working across the full customer lifecycle with a focus on architecture, implementation, and technical problem-solving.
What You'll Do
- Lead architecture and implementation for enterprise deployments using Deepgram's speech-to-text, text-to-speech, and voice-agent capabilities.
- Own post-sales technical success for assigned accounts, unblocking integrations, optimizing accuracy and latency, and guiding customers to stable production.
- Serve as the Tier-3 escalation point for complex issues, driving root cause analysis and proposing mitigations.
- Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.
- Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and the team.
- Contribute to pre-sales discovery and POCs when deep technical direction is needed, translating business goals to a concrete plan.
- Partner with Product and Engineering to prioritize fixes and features and improve the roadmap.
- Contribute to knowledge systems by capturing runbooks, playbooks, and docs.
- Participate in an on-call or incident rotation appropriate for the region and customer support tier.
What We're Looking For
- 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles.
- Professional software engineering experience in at least one language such as Python, Rust, or JavaScript.
- Hands-on experience with modern cloud platforms, containerization and orchestration (e.g., Docker, Kubernetes), and secure network design for API-driven systems.
- Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response.
- Clear written and verbal communication across both technical and executive audiences.
- Based in an EMEA time zone with reliable overlap to customer business hours.
- Excellent written and spoken English.
- Familiarity with GDPR, data privacy expectations, and enterprise security reviews common across EMEA.
- Ability to travel within the region for critical customer milestones, estimated 10–20 percent.
Nice to Have
- Experience with speech recognition, TTS, or building voice agents that orchestrate LLMs.
- Familiarity with WER analysis, model selection and tuning, and accuracy-versus-latency tradeoffs.
- Experience operating self-hosted systems, including Helm-based deployments and observability for production services.
- Strong understanding of authentication, authorization, data residency, and compliance topics that appear in EMEA enterprise reviews.
- Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.
Technical Stack
- Languages: Python, Rust, JavaScript
- Infrastructure: Docker, Kubernetes, Helm
Team & Environment
The Applied Engineering team combines Solutions Engineering, Solutions Architecture, Consulting, and Senior Technical Support functions.
Work Mode
This is a remote position open to candidates in the EMEA region.
Deepgram is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
