Join Search Atlas as a Social Media Coordinator (Community & Support - SaaS). In this role, you will be the voice of our brand, engaging with and delighting users across our social and community channels. Your mission is to ensure every interaction is helpful, human, and on-brand.

What You'll Do

Handle daily engagement across Facebook Groups, Skool, Slack, LinkedIn, X, Instagram, YouTube, Reddit, and Sprout Social.
Adapt your tone to fit each platform and audience—whether professional, casual, educational, or empathetic.
Respond clearly to users and route issues quickly to Support or Product teams as needed.
Moderate comment spaces to maintain a clean and positive environment.
Tag and log user sentiment and recurring themes.
Identify repeated user confusion and suggest improvements.
Support engagement in challenges and programs.
Track advocates and key community relationships.
Post content across platforms using our social media management tool.

What We're Looking For

4+ years of community or support experience, with SaaS experience preferred.
Hands-on experience with Sprout Social, Intercom, Slack, Skool, Facebook Groups, ClickUp, and AI tools.
Clear, warm, and human written communication with the ability to switch tone naturally.
Tech-savvy and comfortable leveraging AI tools.
A proactive, hands-on attitude, ready to take initiative in a fast-paced environment.
Ability to remain calm under pressure and de-escalate frustrated users gracefully.
Strong pattern recognition and risk communication skills.
Highly organized and detail-focused, especially in logging and routing tasks.
Experience posting content using a social media management tool.