Tangelo is hiring a Social Care Navigator

Tangelo is looking for a Social Care Navigator to provide support to members in New York who are facing social, behavioral, or environmental challenges that impact their health. You will use Motivational Interviewing to help members set goals, navigate community resources, and build confidence throughout their care journey.

What You'll Do

• Use motivational interviewing to build trust and empower members to take steps toward their health, housing, nutrition, and personal goals.
• Conduct structured outreach to members via phone, text, or video to understand their needs and provide personalized support.
• Identify and refer members to appropriate local resources, services, and programs such as food assistance, housing support, transportation, and behavioral health.
• Collaborate with internal teams like dietitians, member support, and clinical partners to ensure warm handoffs and continuity of care.
• Document member interactions and care plans accurately using internal systems.
• Follow up with members consistently to check on progress, troubleshoot barriers, and celebrate small wins.
• Provide care that is trauma-informed, culturally responsive, and rooted in empathy and respect.

What We're Looking For

• 2+ years of experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or a related support role.
• Skilled in Motivational Interviewing or similar approaches that support people through change.
• Familiar with systems like Medicaid, SNAP, public housing, or behavioral health services.
• Experience working with low-income individuals or people with chronic conditions.
• Comfortable working remotely and using digital tools like CRM or EHR systems to stay organized and document work.
• Comfortable with occasional travel for activities like in-person training as needed.

Nice to Have

• Community Health Worker certification is a plus.

Team & Environment

You will collaborate with internal teams such as dietitians, member support, and clinical partners.

Benefits & Compensation

• Unlimited PTO and 11 public holidays.
• Medical, dental, and vision with Kaiser options for selected states.
• HSA options if enrolled in one of our High Deductible Health Plans.
• Employer paid Life and Accidental Death & Dismemberment Insurance.
• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.
• Eight weeks of fully paid parental leave after eight months of employment.
• 401k plan (no company match at this time).
• Company provided MacBook for all employees.

Work Mode

This is a remote position for candidates located in New York.

Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.