Maxana is hiring a Site Support (L2) Engineer to provide essential on-site technical support for end-users, ensuring the smooth operation of IT systems and responding to a diverse range of support requests. You will be the primary hands-on resource for troubleshooting, maintenance, and installation.
What You'll Do
- Provide on-site technical support to end-users, addressing a wide range of issues promptly.
- Install, configure, and maintain IT equipment including computers, printers, and networking devices.
- Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
- Collaborate with remote teams to resolve complex technical issues.
- Assist in the setup and deployment of new technologies and systems.
- Document support activities, manage tickets, and maintain an inventory of IT assets.
- Ensure adherence to IT security policies and procedures during all support activities.
What We're Looking For
- Experience in IT support, help desk, or technical support roles.
- Strong troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Ability to work independently and manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Willingness to learn new technologies and improve existing skills.
Benefits & Compensation
- Compensation: $20-$23 an hour
- Fully remote work environment
- Annual contract with continual renewal based on good performance
- Hands-on experience with enterprise tools
- Opportunity to grow and advance into leadership roles
Work Mode
This is a fully remote position operating in a global work mode.
Maxana is an equal opportunity employer.
