Sysco is looking for a Site Reliability Engineer to drive the strategy for support issue tracking and contribute to the evolution of our product suite. This hybrid role requires 3 to 4 days per week on-site and involves close collaboration with support, DevOps, and Engineering teams to build sustainable systems.
What You'll Do
- Develop and refine strategy and process for all support issue tracking from intake through resolution.
- Contribute to, and occasionally lead, strategic discussions to continue the evolution of flexibility and sustainability of the entire product suite.
- Partner with Level 1 support teams, DevOps, Engineering, and customers to inform decisions and implement improvements.
- Collaborate with Level 2 Site Reliability Engineering teams offshore as well as Level 1 on and offshore management.
- Complete RCA on critical and high impact issues to reduce and ultimately eliminate recurring issues.
- Actively maintain a thorough understanding of system architecture, applications, and related integrations.
- Partner with the Platform team to understand and improve system monitoring and alerting.
- With guidance from the SRE Manager, evaluate technology strategy, solutions, resources, process, and compliance.
What We're Looking For
- Bachelor’s degree in computer science, computer engineering or related field, or relevant training. Or equivalent combination of experience and education.
- 3 years’ experience in a technical operations support role.
- 3 years’ experience with enterprise cloud platforms.
- Availability to work extended or off-cycle hours and participate in a 24/7 Site Reliability on-call rotation.
Nice to Have
- 5 years’ experience in a technical operations support role.
- Experience with AWS.
- Experience with APM tools such as DataDog, New Relic, Nagios and Splunk.
- Experience in an agile development environment.
Technical Stack
- AWS
- DataDog, New Relic, Nagios, Splunk
Team & Environment
You will partner with Level 1 support teams, DevOps, Engineering, customers, and Level 2 SRE teams offshore. This role reports to the SRE Manager.
Benefits & Compensation
- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
Work Mode
This is a hybrid position requiring on-site presence 3 to 4 days per week in the 77077 area.
We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
