BrightMachines is looking for a Site Automation Controls Engineer to own the performance and reliability of robotic assembly systems deployed at a major customer site. We are innovators applying software and data to solve manufacturing challenges, giving factories newfound flexibility and resilience through intelligent automation. In this role, you will serve as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts.
What You'll Do
- Be responsible for multiple robotic assembly systems deployed to a major tech customer.
- Interact with the customer and customer manufacturing partner about the performance of our equipment.
- Collect customer feedback and share it within our organization as part of continuous improvement process and product roadmap development.
- Be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads.
- Use troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions.
- Maintain status reports at various levels of detail and synthesis.
- Educate and train customers on device operation, maintenance, troubleshooting and repair.
- Provide excellent customer service, actively listen to customer concerns, and address issues.
- Travel up to 10%, mostly for training.
What We're Looking For
- Experience in an automation and robotics environment.
- Bachelor’s Degree in Mechanical or Electrical Engineering; Associate degree with equivalent years of experience may be considered.
- Automation, robotics, and PLC experience.
- Understanding of Recipe Debug.
- Experience using Vision systems for inspection and point of interest interpolation.
- Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes.
- Technical documentation experience (reading, creating, editing).
- Ability to diagnose and repair complex mechanical systems.
- Capable of following electrical and mechanical drawings.
- Self-starter with ability to work productively with minimal supervision.
- Calm, collected demeanor and commitment to customer service.
Nice to Have
- Experience in an electronics manufacturing environment or similar.
- Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required).
Technical Stack
- PLC
- Vision systems
Team & Environment
You will be the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts.
Work Mode
This is an onsite role.
