About the Role
The engineer will be responsible for maintaining the stability and performance of technical services, responding to incidents, and supporting continuous improvements across systems.
Responsibilities
- Diagnose and resolve technical issues in a timely manner
- Support the deployment and configuration of service components
- Collaborate with cross-functional teams to ensure system reliability
- Monitor system performance and implement optimizations
- Document technical processes and troubleshooting steps
- Respond to service outages and execute recovery procedures
- Maintain accurate records of service activities and changes
- Participate in on-call rotations for critical support
- Ensure compliance with security and operational policies
- Escalate complex issues to appropriate specialists
- Conduct root cause analysis for recurring problems
- Assist in upgrading and patching systems
- Follow incident management protocols
- Work with vendors to resolve third-party service issues
- Support testing of new service configurations
- Maintain familiarity with system architecture
- Provide technical guidance during service transitions
- Assist in capacity planning activities
- Implement automation for routine service tasks
- Ensure backup and recovery systems are functional
- Track service metrics and report on key indicators
- Adhere to change management procedures
- Support disaster recovery drills and planning
- Train team members on service protocols
- Contribute to continuous improvement initiatives
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid working model with on-site and remote options
Team
Part of a dedicated engineering team focused on service operations
About the Team
- Work within a specialized unit focused on service delivery and operational excellence.
- Engage with professionals committed to high standards in technical support.
What We Offer
- Opportunities for professional development and technical growth.
- Supportive work environment with structured career pathways.
Available for eligible candidates
