Responsibilities
- Serve as the ServiceNow Technical Lead, overseeing the design, development, and implementation of ServiceNow solutions across multiple modules, including CMDB, ITSM, SPM, and HRSD.
- Lead technical teams in configuring and customizing the ServiceNow platform to meet client requirements and business objectives.
- Collaborate with stakeholders to gather and analyze requirements, translating them into technical solutions and implementation plans.
- Ensure the successful deployment and integration of ServiceNow modules, maintaining alignment with best practices and organizational standards.
- Provide technical expertise in the implementation and optimization of the Configuration Management Database (CMDB) to ensure accurate and reliable data.
- Drive the adoption and implementation of IT Service Management (ITSM) processes and tools to enhance service delivery.
- Support the implementation of Strategic Portfolio Management (SPM) and Human Resources Service Delivery (HRSD) modules to streamline operations and improve user experience.
- Develop and maintain technical documentation, including design specifications, configuration guides, and operational procedures.
- Mentor and guide junior developers and administrators, fostering a culture of technical excellence and collaboration.
- Stay up to date with ServiceNow platform updates, new features, and industry trends to drive continuous improvement and innovation.
Work Arrangement
Remote (Worldwide)
Team
Structure: Technical teams led by the ServiceNow Technical Lead
Additional Information
- Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information.
- Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
