Mount Sinai Health System is hiring a ServiceNow Systems Analyst I to evaluate client requirements and develop efficient, cost-effective application solutions. You will help translate business needs into technical specifications and implement them within our environment.
What You'll Do
- Work with client management to identify and specify business requirements and processes.
- Research and evaluate alternative solutions, recommending the most efficient and cost-effective option.
- Prepare system specifications, logic flow charts, and machine instructions.
- Formulate logical statements of business requirements and devise, test, and implement application solutions.
- Devise data verification methods and standard systems procedures, participating in systems testing.
- Provide assistance and training to lower-level Analysts or Programmers.
What We're Looking For
- Knowledge of the client area’s functions and systems, and applications program development technological alternatives.
- Some experience with application development support software packages.
- Proficiency in at least two higher-level programming languages.
- Good judgment and communication skills.
- Ability to work effectively with client and IT management and staff.
Nice to Have
- Bachelor's degree in Computer Science or a related discipline.
- 2-3 years of experience in systems analysis and application program development specific to ServiceNow.
- Strong experience with ServiceNow reporting tools.
- Experience with Report Designer, Performance Analytics, Dashboards, and Scheduled Reports.
- Solid understanding of IT Service Management (ITSM) processes.
- Ability to write advanced filters, dot-walking queries, and data visualizations.
- Experience with data analysis and trend reporting.
Technical Stack
- ServiceNow
- ServiceNow reporting tools
- Report Designer
- Performance Analytics
- Dashboards
Benefits & Compensation
- Compensation: $74,500.00 - $111,805.00 Annually
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
