ServiceNow is hiring a ServiceNow Sr Mgr, Expert Services Mgmt | SmartRecruiters

Senior Manager, Expert Services Management Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description In 2004, visionary engineer Fred Luddy began transforming work dynamics in San Diego, California. Today, ServiceNow is a global market leader delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to work smarter, faster, and better. This is just the beginning of our journey to make the world work better for everyone. What you get to do in this role: - Service 1-2 VLE/LE Accounts - Develop robust executive relationships with Enterprise Architects, C-Level Executives, and business leaders - Understand business objectives and outcomes to support Success Architect in developing customer roadmaps - Enterprise Architecture - Analyze and translate business and technical requirements into architectural blueprints for complex business objectives - Engage with customer enterprise architects to position ServiceNow as digital transformation platform - Assist Customer Outcomes sales with Staffing and Scoping Projects - Champion ServiceNow's advisory and expert services best practices - Work with clients and ServiceNow teams to establish delivery operating model governance - Contribute thought leadership on Advisory, Expert Services, and Co-Delivery optimization - Guide customers through prescriptive solution design - Define platform solutions aligning with out-of-the-box capabilities - Support sales effort in scoping and estimation - Deliver high customer satisfaction metrics - Manage 4-8 Platform Architects - Responsible for employee performance management, career development, and team mentoring - Ensure Platform Architect KPIs and Quality Assurance for customer engagements Qualifications: - Experience integrating AI into work processes and decision-making - 3-5 years in management consulting leadership at top-tier technology consulting firms - Proven success at F50-500 accounts - Understanding of digital transformation imperatives - Deep expertise in digital transformation design and implementation - Industry-specific expertise with additional industry knowledge - Middle and back-office functional experience - Strong executive relationships - Experience identifying and solving business challenges - Account leadership team integration experience - Accountability to CxO positions - Co-Delivery experience with Big 4 and large SIs - ServiceNow product suite knowledge - Successful high-performing team management - Player-coach mentality - Demonstrated success managing team KPIs across customer engagement portfolios Additional Information: Work Personas reflect ServiceNow's flexible approach to distributed work. We are an equal opportunity employer committed to creating an accessible experience for all candidates. Accommodations are available upon request. Export control regulations may apply to certain positions.