ServiceNow is hiring a ServiceNow Senior Manager, Commercial Renewal Sales ...

Senior Manager, Commercial Renewal Sales Location: 60 Dawson Street, Dublin, Ireland Full-time Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible Company Description: Originating in San Diego, California in 2004, ServiceNow emerged from an innovative engineer's vision to revolutionize workplace dynamics. Today, we're a global market leader delivering cutting-edge AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform interconnects people, systems, and processes, empowering organizations to work smarter, faster, and more efficiently. We're committed to our purpose of making the world work better for everyone. Role Overview: The Senior Manager Renewal Sales will direct the Renewal Sales team, collaborating with Geographic Commercial Sales leadership to develop and manage customer renewal processes. This role focuses on maximizing revenue growth while supporting Enterprise Account Sales teams. Key Responsibilities: - Collaborate with EMEA Renewal leaders to refine renewal strategy and engagement - Ensure comprehensive understanding and implementation of renewal procedures - Manage renewal processes to achieve sales and revenue objectives - Partner with Sales leadership to clarify go-to-market strategies - Provide role clarity and align departmental goals - Generate performance metric summaries - Engage with operations to identify efficiency opportunities - Support Professional Services and Alliances/Channels growth - Assist with renewal negotiations - Lead cross-functional renewal support plans - Create global programs to enhance renewal team success Qualifications: - AI integration experience in work processes and decision-making - 7+ years strong sales experience in Renewals/Sales/Sales Operations - 2+ years team leadership experience - Proven ability to optimize results using financial and operational insights - Track record of establishing trusted client relationships - Experience driving customer success in collaborative environments Work Personas: ServiceNow offers flexible work approaches, assigning work personas based on role and location requirements. Equal Opportunity Employer: We ensure fair consideration for all candidates, regardless of personal characteristics, in compliance with legal standards.