Responsibilities
- Lead and manage ServiceNow projects from initiation to closure.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Develop and maintain project plans, schedules, and budgets.
- Identify and mitigate project risks and issues.
- Ensure project deliverables meet quality standards and client expectations.
- Facilitate project meetings and workshops.
- Manage project resources and stakeholders.
- Monitor project progress and performance.
- Prepare and present project status reports.
- Coordinate with vendors and third-party service providers.
- Ensure compliance with project management methodologies and best practices.
- Provide guidance and support to project team members.
- Drive continuous improvement in project management processes.
- Support the development and implementation of project management tools and templates.
- Contribute to the development of project management standards and guidelines.
- Participate in project portfolio management activities.
- Assist in the development of project management training and development programs.
- Support the development and implementation of project management policies and procedures.
- Collaborate with other project managers to share best practices and lessons learned.
- Assist in the development and implementation of project management dashboards and reporting tools.
- Support the development and implementation of project management governance frameworks.
- Assist in the development and implementation of project management risk management strategies.
- Collaborate with other departments to ensure alignment with organizational goals and objectives.
- Support the development and implementation of project management change management strategies.
Nice to Have
- PMP, Prince2, or equivalent project management certification.
- Experience with ITIL or other IT service management frameworks.
- Experience with cloud technologies and platforms.
- Experience with data analytics and business intelligence tools.
- Experience with enterprise architecture and solution design.
- Experience with service management and IT operations.
- Experience with DevOps and continuous integration/continuous deployment (CI/CD) pipelines.
- Experience with cybersecurity and risk management.
- Experience with compliance and regulatory requirements.
- Experience with strategic planning and roadmap development.
- Experience with stakeholder engagement and communication planning.
- Experience with project portfolio management tools and techniques.
- Experience with agile transformation and scaling agile frameworks.
- Experience with project management office (PMO) development and implementation.
- Experience with project management maturity assessments and improvement initiatives.
- Experience with project management training and development programs.
- Experience with project management policy and procedure development.
- Experience with project management dashboard and reporting tool development.
- Experience with project management governance framework development.
- Experience with project management risk management strategy development.
- Experience with project management change management strategy development.
Compensation
Competitive
Work Arrangement
Hybrid
Team
Collaborate with cross-functional teams
What You'll Get
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Challenging and rewarding work environment.
- Collaborative and supportive team culture.
- Access to cutting-edge technology and tools.
- Opportunities to work on high-impact projects.
- Flexible work arrangements and work-life balance.
- Competitive benefits package.
- Opportunities for career advancement and growth.
- Supportive and inclusive work environment.
What You'll Do
- Lead and manage ServiceNow projects from initiation to closure.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Develop and maintain project plans, schedules, and budgets.
- Identify and mitigate project risks and issues.
- Ensure project deliverables meet quality standards and client expectations.
- Facilitate project meetings and workshops.
- Manage project resources and stakeholders.
- Monitor project progress and performance.
- Prepare and present project status reports.
- Coordinate with vendors and third-party service providers.
- Ensure compliance with project management methodologies and best practices.
- Provide guidance and support to project team members.
- Drive continuous improvement in project management processes.
- Support the development and implementation of project management tools and templates.
- Contribute to the development of project management standards and guidelines.
- Participate in project portfolio management activities.
- Assist in the development of project management training and development programs.
- Support the development and implementation of project management policies and procedures.
- Collaborate with other project managers to share best practices and lessons learned.
- Assist in the development and implementation of project management dashboards and reporting tools.
- Support the development and implementation of project management governance frameworks.
- Assist in the development and implementation of project management risk management strategies.
- Collaborate with other departments to ensure alignment with organizational goals and objectives.
- Support the development and implementation of project management change management strategies.
Who You Are
- A seasoned project manager with a strong background in technology modernization.
- Proficient in using the ServiceNow platform and tools.
- Possess excellent leadership, communication, and interpersonal skills.
- Able to manage multiple projects and priorities effectively.
- Strong problem-solving and decision-making skills.
- Experience with Agile, Scrum, or other iterative development methodologies.
- Experience with project management software tools.
- Experience with risk management and issue resolution.
- Experience with stakeholder management and communication.
- Experience with budget management and financial reporting.
- Experience with vendor management and procurement.
- Experience with process improvement and optimization.
- Experience with data analysis and reporting.
- Experience with change management and organizational development.
- Experience with governance and compliance.
- Experience with portfolio management and strategic planning.
- Experience with training and development.
- Experience with policy and procedure development.
- Experience with dashboard and reporting tool development.
- Experience with governance framework development.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A challenging and rewarding work environment.
- A collaborative and supportive team culture.
- Access to cutting-edge technology and tools.
- Opportunities to work on high-impact projects.
- Flexible work arrangements and work-life balance.
- A supportive and inclusive work environment.
- Opportunities for career advancement and growth.
How to Apply
- Submit your resume and cover letter.
- Include relevant experience and qualifications.
- Highlight your project management and ServiceNow experience.
- Describe your leadership and communication skills.
- Explain your problem-solving and decision-making abilities.
- Detail your experience with Agile methodologies.
- Mention your experience with project management software tools.
- Include your experience with risk management and issue resolution.
- Describe your experience with stakeholder management and communication.
- Highlight your experience with budget management and financial reporting.
- Include your experience with vendor management and procurement.
- Detail your experience with process improvement and optimization.
- Mention your experience with data analysis and reporting.
- Include your experience with change management and organizational development.
- Describe your experience with governance and compliance.
- Highlight your experience with portfolio management and strategic planning.
- Include your experience with training and development.
- Detail your experience with policy and procedure development.
- Mention your experience with dashboard and reporting tool development.
- Include your experience with governance framework development.
Equal Opportunity Employer
- We are an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment.
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic.
- We encourage all qualified individuals to apply.
- We provide reasonable accommodations to individuals with disabilities.
- We are committed to providing equal employment opportunities to all employees and applicants.
- We promote a culture of respect and inclusion.
- We value diversity and strive to create a welcoming and supportive work environment.
- We are dedicated to fostering a workplace that reflects the diversity of our communities.
- We believe that diversity and inclusion are essential to our success.
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