The ServiceNow Program Manager will lead and manage IT programs within the National Institutes of Health (NIH), ensuring alignment with organizational goals. This role involves overseeing enterprise ServiceNow implementations, upgrades, and operations while collaborating with stakeholders to deliver mission-critical solutions in compliance with federal and NIH standards. Latitude IT Solutions supports innovation and growth in government IT environments.
What You'll Do
- Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.
- Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.
- Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.
- Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.
- Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.
- Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.
- Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.
- Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.
- Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.
What We're Looking For
- Project Management Professional (PMP) certification.
- Information Technology Infrastructure Library (ITIL) certification.
- 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations.
- Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission.
- Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
- Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation.
- Expertise in IT service delivery, process improvement, and performance optimization.
- Existing Public Trust Clearance or Ability to Obtain an NIH Badge.
Nice to Have
- Experience with federal contracting and acquisition processes.
- Familiarity with NIH-specific IT systems, tools, and technologies.
- Advanced degree in Information Technology, Business Administration, or a related field.
- ITIL certification or ITIL knowledge beyond foundational level.
Technical Stack
- ServiceNow
- ITIL
Benefits & Compensation
- Medical, Vision, Dental
- Paid Vacation & Sick Time
- Paid Federal Holidays
- 401k Retirement Plan with 100% Company Matching
- Employer Paid Life Insurance
- Continued Education Assistance
- Employee Assistance Program (EAP)
- Commuter Benefits Program
- Health Savings Account (HSA)
- Caregiver Support Program
- Adoption Assistance Program
Compensation includes a 401k Retirement Plan with 100% Company Matching.
Work Mode
Hybrid work model with a remote work-from-home culture wherever possible.
Latitude IT Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
