Responsibilities
- Implement and configure ServiceNow modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
- Design and deploy end-to-end solutions using ServiceNow best practices.
- Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
- Manage and maintain CMDB, ensuring accurate data modeling and integrations.
- Provide technical guidance and mentorship to junior team members.
- Develop documentation including technical specs, workflows, and test cases.
- Stay current on ServiceNow updates, features, and certifications.
Requirements
- 2–5 years of hands-on experience implementing and configuring ServiceNow.
- ServiceNow Certified System Administrator (CSA) certification – Required
- Strong knowledge and experience with various modules including (all not required): ITOM (Discovery, Event Management, Cloud Management) ITSM CMDB APM (Application Portfolio Management) HAM (Hardware Asset Management)
- Experience in integrating ServiceNow with third-party systems and tools.
- Excellent problem-solving skills and a detail-oriented mindset.
- Effective communication and stakeholder engagement skills.
Nice to Have
- Additional ServiceNow certifications such as: SAM (Software Asset Management) APM HAM ITOM CMDB
- Experience working with Agile/Scrum methodologies.
- Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).
Additional Information
- Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
