Crossfuze is hiring a ServiceNow Development Team Lead to build and lead a strong technical team focused on ITOM and ITAM solutions. You will work directly with customers, design effective ServiceNow solutions, and oversee their implementation, combining hands-on development with team leadership.

What You'll Do

Lead the team using Agile Scrum methodology, facilitating daily standups, sprint planning, and retrospectives
Build and maintain a strong team spanning multiple geographies and time zones
Recognize obstacles impacting team efficiency, monitor performance KPIs, and collaborate to resolve issues
Provide mentorship and development guidance to junior team members
For Extend projects, collaborate directly with clients via regular cadence meetings, backlog grooming, and story development
Review user stories for technical validity and provide design guidance
Coordinate and distribute work assignments effectively across team members
Perform code reviews to ensure functionality meets standards and follows best practices
Perform hands-on ServiceNow development, including system configuration, integrations, and custom application coding
Ensure all developed work goes through a formal QA process with peer review and test scripts
Conduct sprint reviews and solution demonstrations for clients
Oversee the creation and maintenance of technical documentation
Manage the release process, including preparing update sets and detailed release steps
Oversee defects management, root cause analysis, and continuous quality improvements
Advise clients on platform health best practices, including upgrades and patching
Analyze problems and recommend remediation solutions
Conduct technical training and knowledge transfer sessions
Continuously enhance ServiceNow skills by staying current on new releases
Build ServiceNow expertise by obtaining new micro and main line certifications
Maintain a 75% billable utilization target

What We're Looking For

4+ years of experience implementing, configuring, and developing ServiceNow modules
Bachelor’s degree in computer science or similar technical degree (or equivalent experience)
Minimum of 3 years with common web technologies (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
Excellent communication skills and strong commitment to quality service
Ability to work both independently and collaboratively
Ability to work remotely and manage remote resources effectively
Ability to collaborate effectively with diverse team members
Ability to understand and implement complex end-user requirements
Ability to effectively organize work across multiple initiatives
Strong understanding of ITIL methodologies
General knowledge of IT infrastructure, systems design and CSDM
Working experience with IT Service Management and CMDB processes
ServiceNow Certified System Administrator (CSA)
ServiceNow Implementation Specialist certification in two or more application areas
Experience in ServiceNow ITOM and ITAM is required

Nice to Have

ServiceNow CAD certification is desired and required within three months of employment

Technical Stack

ServiceNow
XML, HTML, JavaScript, AJAX, CSS
HTTP, TCP/IP
Integration Technologies

Team & Environment

You will lead a team spanning multiple geographies and time zones, fostering collaboration and efficiency across locations.

Benefits & Compensation

Compensation: $160,000-180,000 USD annually
Flexible remote work options
Competitive paid time off
Additional PTO day for mental health
Half-day Fridays
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Healthcare Plan
401(k) with employer match
10 days toward bereavement leave
Premium subscription to the Calm app for every employee plus 5 additional people

Work Mode

This role is local-country and is open to candidates in the United States.

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.