Smart Tech Contracting seeks a Service Technician IV to provide critical technical support for emergency service and planned preventative maintenance of Building Automation Systems (BAS). This role focuses on the Healthcare, Industrial, and Mission Critical / Technology sectors. You will work with a variety of stakeholders, including the service manager, coordinators, project managers, and client staff, while performing and documenting all BAS service-related work.

What You'll Do

Respond to client emergency service calls, including participation in a 24/7 hotline pool.
Troubleshoot BAS and mechanical systems using secure remote connectivity tools and multiple BAS software platforms.
Create and update service work tickets using company tools.
Travel to client sites, assisting with coordination of local vendors, integrators, and contractors.
Document activities in detail and provide frequent client communication.
Conduct remote and on-site scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms.
Perform calibration verification using portable testing instrumentation.
Develop service reports for internal and external stakeholders.
Manage personal hours using company tools.
Complete assigned tasks and deliverables on time and on budget.

What We're Looking For

Ability to work successfully in a remote environment through effective communication, organizational skills, self-motivation, and resourcefulness.
Knowledge of IoT or smart building solutions.
Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams) with exceptional organizational skills for file management.
Knowledge of integration of open-source protocols via Ethernet and serial communication buses (BACnet, Modbus, SNMP), with a basic understanding of HVAC systems and BAS architecture.
Knowledge of networking used in BAS systems, including interfacing with client IT resources.
Ability to work in BAS software such as Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls.
Skilled in startup and troubleshooting of BAS systems in data center / critical environments.
Skilled in completing assignments accurately and with attention to detail.
Ability to leverage AI and emerging technologies to streamline workflows, optimize processes, and contribute to innovation.
Ability to follow company and site safety requirements.
Ability to analyze and prepare documents, reports, and correspondence.

Technical Stack

MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
Tridium Niagara (AX/N4)
Honeywell WEBs
Distech Controls
Automated Logic
Delta Controls
Reliable Controls

Team & Environment

You will work under immediate supervision and collaborate with the service manager, service coordinator, project managers, other service engineers, systems integrators, equipment vendors, and client staff.