Rockefeller Philanthropy Advisors is hiring a Service Support Administrative Assistant to play a vital role on our Technical Services team. You will ensure optimal system performance and high customer satisfaction by managing key administrative processes and coordinating communication.
What You'll Do
- Oversee vendor invoice approval, billable entity selection, and all related administrative tasks.
- Manage customer billing disputes related to service support.
- Ensure accurate and timely closure of work orders in the company’s Work Order Management system.
- Review incoming service quotes and route them promptly to the appropriate Technical Support Associate.
- Act as liaison between the company and service providers to maintain positive vendor relationships and ensure billing/payment accuracy.
- Collaborate with contractor relations to assign preferred vendors to the correct service sites.
- Maintain high standards of customer and contractor satisfaction throughout the Technical Services scope.
What We're Looking For
- Strong interpersonal, verbal, and written communication skills.
- Ability to coordinate multiple tasks concurrently and work both independently and as part of a team.
- Detail-oriented with strong analytical and problem-solving abilities.
- Willingness to work rotational weekend and holiday calls.
- Passion for energy savings and sustainability.
- Experience maintaining positive relationships with contractors and customers.
- Eagerness to continuously learn and develop both technically and professionally.
Benefits & Compensation
- Hourly pay: $20 to $24 based on experience and qualifications.
- Career advancement opportunities within a fast-growing company.
- Comprehensive benefits package including medical, dental, vision, 401(k), life insurance, and disability insurance.
- Supportive team environment dedicated to positive environmental impact and employee growth.
Work Mode
This is a local-country position located in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
