Colac Area Health is hiring a Service Experience & Community Engagement Lead to play a key role within Barwon Health Mental Health, Drugs and Alcohol Services (MHDAS). You will strengthen how the service listens to and responds to the voices of people accessing its services, their carers, and the broader community. This leadership position ensures consumer and carer experiences directly inform service design, quality improvement, and innovation, supporting MHDAS to deliver responsive, person-centred care aligned with the Mental Health and Wellbeing Act 2022 (Vic).
What You'll Do
- Develop and monitor improvement plans based on consumer and carer feedback.
- Provide data analysis and insights to support strategic operational decision making.
- Ensure community perspectives inform service design, improvements and innovation.
- Contribute to the MHDAS research agenda, including the dissemination of innovative practices and service improvements.
What We're Looking For
- Experience analysing and presenting service or health data.
- Strong stakeholder engagement and relationship-building skills.
- Experience leading quality improvement initiatives.
- Capability in facilitation, co-design and collaborative problem solving.
- Understanding of mental health and alcohol and other drug service systems.
- Ability to translate data and feedback into practical improvement actions.
Benefits & Compensation
- Excellent working conditions and a strong sense of job satisfaction.
- A vibrant staff wellbeing program and access to a 24/7 Employee Assistance Program.
- Extensive professional development opportunities.
- Attractive salary packaging benefits: Living expenses capped at $9,010 and Meals and entertainment capped at $2,650.
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities it serves. It values and celebrates people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities.
