About the Role
This position provides frontline technical assistance to users experiencing IT-related issues, ensuring prompt resolution and minimal disruption to operations.
Responsibilities
- Respond to service requests and technical issues reported by users
- Document incidents and service requests in the ticketing system
- Diagnose and resolve basic technical problems involving desktops, printers, and network connectivity
- Escalate complex issues to higher-level support teams when necessary
- Follow established procedures for incident and request management
- Assist with onboarding new users to company systems
- Provide guidance on standard software applications and tools
- Verify user access permissions and reset passwords as needed
- Track and monitor ongoing incidents until resolution
- Communicate updates and resolutions to end users in a timely manner
- Maintain accurate records of troubleshooting steps and outcomes
- Support remote workers with connectivity and device setup
- Assist in deploying hardware and software across departments
- Ensure compliance with internal IT policies and security standards
- Participate in team meetings and training sessions
- Contribute to knowledge base articles for common issues
- Monitor service desk queues for new or overdue tickets
- Follow change management protocols for system updates
- Collaborate with IT teams to improve service delivery
- Maintain professionalism and clear communication with all users
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with partial remote availability
Team
Part of a growing IT support team serving a multinational organization
Why Join Us
- Opportunity for career growth within the IT support track
- Exposure to diverse technologies and real-world problem solving
Training and Development
- Ongoing technical training provided
- Mentorship from experienced IT professionals
Not available
.png?1769074621){kind=icon}
