Responsibilities
- Provide on-site technical support to end-users
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain desktop and laptop computers
- Manage and maintain user accounts and access rights
- Assist with the deployment and maintenance of mobile devices
- Provide support for audio-visual equipment and peripherals
- Maintain inventory of equipment and supplies
- Document and track service requests and incidents
- Communicate effectively with end-users and technical teams
- Ensure compliance with security policies and procedures
- Participate in on-call rotation for after-hours support
- Collaborate with other IT teams to resolve complex issues
- Provide training and guidance to end-users on IT best practices
- Maintain a clean and organized work environment
- Ensure timely resolution of service requests and incidents
- Conduct regular maintenance and updates on hardware and software
- Assist in the implementation of new technologies and systems
- Provide feedback on processes and procedures to improve efficiency
- Ensure adherence to service level agreements (SLAs)
- Participate in team meetings and training sessions
- Document technical solutions and knowledge base articles
- Provide support for remote users and off-site locations
- Assist in the procurement and deployment of new equipment
- Ensure data security and confidentiality
- Provide support for virtual meetings and conferences
Nice to Have
- Bachelor's degree in Information Technology or related field
- Three years of experience in a similar role
- ITIL Foundation certification
- Experience with MacOS operating systems
- Experience with Linux operating systems
- Experience with cloud-based solutions
- Experience with virtualization technologies
- Experience with scripting and automation
- Experience with project management
- Experience with vendor management
- Experience with budget management
- Experience with stakeholder management
- Experience with change management
- Experience with incident management
- Experience with problem management
- Experience with service management
- Experience with IT governance
- Experience with IT strategy
- Experience with IT policy development
- Experience with IT risk management
- Experience with IT compliance
- Experience with IT audit
- Experience with IT service continuity
- Experience with IT disaster recovery
Compensation
Competitive salary and benefits package
Work Arrangement
On-site with occasional remote work
Team
Collaborative team environment with opportunities for professional growth
Physical Requirements
- Ability to lift and carry up to 50 pounds
- Ability to stand and walk for extended periods
- Ability to work in a variety of environments, including offices and classrooms
- Ability to work flexible hours, including evenings and weekends as needed
- Ability to travel to off-site locations as needed
- Ability to work in a fast-paced environment with changing priorities
- Ability to work independently and as part of a team
- Ability to communicate effectively with a diverse range of users
- Ability to maintain a professional demeanor under pressure
- Ability to adapt to new technologies and processes
Work Environment
- Office and classroom settings
- Occasional travel to off-site locations
- Fast-paced environment with changing priorities
- Collaborative team environment
- Opportunities for professional growth and development
- Flexible work hours, including evenings and weekends as needed
- Diverse range of users and technical challenges
- Access to the latest technologies and tools
- Supportive management and team culture
- Focus on continuous improvement and innovation
- Commitment to data security and confidentiality
- Adherence to service level agreements (SLAs)
- Regular training and development opportunities
- Opportunities for career advancement
- Support for work-life balance
- Focus on customer satisfaction and user experience
- Collaboration with other IT teams and departments
- Participation in team meetings and training sessions
Not provided
