Truelogic Software is hiring a Service Desk Analyst to join our Global Services team. In this role, you will provide first-level technical support to IT end-users remotely, ensuring high customer experience standards while working with autonomy from anywhere.
What You'll Do
- Provide first-level technical support for IT end-users via phone, email, and chat.
- Troubleshoot hardware (laptops, desktops, printers) and software (proprietary and commercial applications) remotely.
- Document, categorize, and prioritize all tickets, escalating unresolved issues with detailed information.
- Adhere to documented processes and contribute to maintaining high customer experience standards.
- Demonstrate self-direction in meeting performance metrics and continuously grow knowledge of Service Desk procedures.
What We're Looking For
- 1+ years of experience in a Service Desk or technical support role.
- 1+ years of customer service experience in a professional industry.
- Strong troubleshooting and documentation skills.
- Experience with Active Directory and Desktop/Laptop hardware support.
- Excellent customer service, communication (written and oral), and problem-solving skills.
Technical Stack
- Active Directory
Benefits & Compensation
- 100% Remote Work.
- Highly Competitive USD Pay.
- Paid Time Off.
- Work with Autonomy.
- Work with Top American Companies.
Work Mode
This is a global, fully remote position.
Truelogic Software is an equal opportunity employer.
