Everest is hiring a Service Delivery Manager to function as the operational scrum master for our Executive Assistance team. You'll be the connective tissue across Executive Assistants, EA Managers, and leadership, ensuring the delivery of consistently excellent service. This role is pivotal to scaling our delivery excellence and defining the systems and rhythms that power the company's next stage of growth.

What You'll Do

Oversee weekly and daily operational cadences for EA delivery, ensuring all client work moves through the pipeline efficiently.
Run structured delivery stand-ups and syncs to maintain alignment, surface blockers, and reinforce accountability.
Manage the intake and allocation of new client work in collaboration with EA Managers, ensuring balanced workloads and clear prioritization.
Identify process gaps or recurring friction points and drive iterative improvements to eliminate them.
Partner with EA Managers on client delivery planning, helping scope requests and identify potential overextension or scope creep.
Monitor delivery metrics such as turnaround time, workload balance, and client satisfaction to guide continuous improvement.
Serve as an escalation point for operational issues impacting delivery or client experience.
Collaborate cross-functionally with Operations, People, and Product (internal tools) to optimize systems and workflows.
Coach EAs and Managers in agile-style practices — sprint planning, retrospectives, and commit‑to‑deliver habits — adapted to service delivery.

What We're Looking For

3+ years of program, project, or delivery operations experience in a fast-paced environment (professional services, consulting, or tech).
Deep understanding of agile or lean practices, with the ability to adapt them for a service oriented business.
Excellent organizational and communication skills; you can distill complexity into actionable next steps.
Experience coordinating multi‑stakeholder workflows and balancing competing priorities.
Comfortable with ambiguity and iteration; you help shape what “great” looks like as the company scales.
You embody competence and kindness, bringing precision, clarity, and empathy to your work every day.

Team & Environment

You will serve as the connective tissue across Executive Assistants, EA Managers, and leadership. Our culture is built on two pillars: competence and kindness. We are collaborative, supportive, and focused on sustainable excellence, operating with the adaptability of a high-performing technology organization—iterating quickly, learning from feedback, and improving systems at speed.