Race Communications is hiring a Service Delivery Coordinator to manage the end-to-end delivery of fiber-based services for MDU, ICB, and Business customers. As a trusted local ISP connecting California communities since 1994, we value collaborative relationships and dedicated service. In this role, you will be the central point coordinating between Sales, Engineering, Construction, Provisioning, Network Operations, and customers to ensure services are delivered accurately and on schedule.
What You'll Do
- Manage the full-service delivery lifecycle for fiber products, from order acceptance through service activation and handoff to support.
- Validate orders for technical accuracy, serviceability, and construction requirements.
- Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up.
- Serve as the primary service delivery contact for ICB partners and direct Business customers.
- Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams.
- Schedule site surveys, fiber installs, demarc extensions, and service turn-ups.
- Work with third-party contractors, construction vendors, and local agencies as needed.
- Maintain accurate service delivery records in CRM, order management, and ticketing systems.
- Set realistic expectations with customers and partners throughout the delivery lifecycle.
- Ensure a smooth transition from service delivery to ongoing support and account management.
What We're Looking For
- Eligibility for US Employment without sponsorship.
- Minimum of 18 years of age.
- High school diploma or equivalent.
- 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment.
- Strong understanding of fiber service delivery workflows, including construction and provisioning.
- Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments.
- Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs.
- Must be able to speak, read, write, and understand English as the primary language used in the workplace.
Nice to Have
- Associates degree (A.A.) or equivalent combination of education and experience.
- Proficiency with CRM and ticketing systems (Salesforce or similar).
- Experience supporting ICB / channel partner models.
- Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity.
- Familiarity with permitting, construction timelines, and right-of-way considerations.
- Experience coordinating field operations and service turn-ups.
- Understanding of SLAs and enterprise service delivery expectations.
- Spanish bilingual skills.
Benefits & Compensation
- Compensation: $23-$26 per hour
- 100% company-paid medical and dental insurance.
- PTO (vacation, sick).
- 11 paid holidays.
- Paid birthdays.
- 401k matching (4%).
- Free fiber internet service for all employees living in our service area.
Work Mode
This is a hybrid role with options based in Remote or Lancaster, CA.
Race Communications is an equal opportunity employer.
