Responsibilities
- Activate service contracts, process change requests, and issue sales log credit
- Understand how to process contracts in Oracle R12 Service Contracts Manager role
- Validate all required documents are signed by the appropriate parties
- Obtain all necessary approvals before contracts are activated
- Manage contract modifications (change requests)
- Validate revenue recognition and billings in Oracle R12 when needed
- Understand transaction types and the accounting behind them.
- Manage Service Cloud cases
- Work with Greenfield IT on system issues
Requirements
- Bachelor's Degree
- 2 years of Support or Service Contract experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice to Have
- 2+ years of relevant work experience
- Exceptional communication skills, written and oral
- Detail-oriented and highly organized
- Able to adapt in a changing environment
- Able to work independently and make decisions with minimal supervision
- Confident individual who is willing to assume responsibility as an individual contributor and team player
- Able to maintain a positive attitude and manage stress
- Strong in problem solving and data mining
- Proficient in Oracle R12 Service Contracts Manager & Service Cloud case management
- Familiar with service agreements and internal contracts
- Familiar with service revenue recognition
- Experience with Sales Management System (SMS) a plus
- Proficient in Excel and/or Google Sheets
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
Reasonable Accommodations
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
