Motorola Solutions is hiring a Service Contracts and Subscription Operations Analyst to manage service contract activation and modifications for our North American Government & Public Safety Group and Federal Government Markets Division. You will play a critical operational role ensuring contracts are processed accurately and efficiently.
What You'll Do
- Activate service contracts, process contract change requests, and issue sales log credit.
- Validate all required documents are signed by appropriate parties.
- Obtain all necessary approvals before contracts are activated.
- Manage contract modifications and Service Cloud cases.
- Validate revenue recognition and billings in Oracle R12 when needed.
- Work with Greenfield IT on system issues and understand transaction types and their accounting.
What We're Looking For
- Bachelor's Degree
- 2 years of Support or Service Contract experience
- Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship not available)
Nice to Have
- 2+ years of relevant work experience
- Exceptional communication skills, written and oral
- Detail-oriented, highly organized, and able to adapt in a changing environment
- Able to work independently and make decisions with minimal supervision
- Confident individual willing to assume responsibility as an individual contributor and team player
- Able to maintain a positive attitude and manage stress
- Strong in problem solving and data mining
- Proficient in Oracle R12 Service Contracts Manager & Service Cloud case management
- Familiar with service agreements, internal contracts, and service revenue recognition
- Experience with Sales Management System (SMS) a plus
- Proficient in Excel and/or Google Sheets
Technical Stack
- Oracle R12 Service Contracts Manager
- Service Cloud
- Sales Management System (SMS)
- Excel / Google Sheets
Team & Environment
You will be part of the Service Contracts and Subscription Operations (SCSO) department supporting the North American Government & Public Safety Group and Federal Government Markets Division.
Benefits & Compensation
- Compensation: $48,000 - $54,000
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Work Mode
This role requires onsite work.
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
