Responsibilities
- Develop deep customer insights to guide the creation of a leading product experience.
- Design and carry out research projects using interviews, observations, surveys, and usability testing to produce practical findings.
- Combine customer data from multiple sources, align teams around user needs, and inform decisions that influence product direction.
- Collaborate with product, design, engineering, and analytics teams to ensure research supports business objectives.
- Present research outcomes clearly, advocate for users in strategic conversations, and guide non-researchers in customer engagement.
- Help strengthen research standards and foster a collaborative, high-performing team environment.
Benefits
- Remote work option with a $50 monthly reimbursement for home internet or phone use.
- Full health, dental, and vision insurance plans through UnitedHealthcare.
- Company-provided short-term and long-term disability coverage, plus basic life insurance equal to one times salary up to $250,000.
- Access to FSA or HSA accounts, with employer contributions of $1,000 for individuals and $2,000 for families.
- Optional voluntary plans for accident, hospital, and critical illness coverage.
- 401k plan with 50% company match on contributions up to 8%, vested over three years.
- Unlimited paid time off for exempt employees, subject to manager approval.
- 12 recognized company holidays each year.
- 12 weeks of paid leave available for new parents.
- Employee Assistance Program for personal and professional support.
- Voluntary pet insurance offered through Fetch.
- Tools for financial wellness provided via SoFi and Ladder.
- Discounts on goods and services through Perkspot.
- Monthly $50 credit to spend on services through the company app.
Work Arrangement
Remote (Worldwide)
Other
Candidates must be located in the Eastern Time or Central Time zone.
