Second Nature is looking for a Senior UX Designer to own the end-to-end experience for a key product area, from discovery and research through prototyping and implementation. You will lead UX on financial products and property manager experiences, set the vision for the Resident Experience Platform, and deliver exceptional resident outcomes.
What You'll Do
- Lead UX on financial products and property manager experiences.
- Propose the design vision and execution strategy for all user experiences involving financial technology.
- Own user flows for the customization of property manager experiences within the Resident Experience Platform (RXP).
- Deliver a cohesive user experience for Property Managers and residents, enabling self-service, transparency, and meaningful engagement.
- Define a compelling North Star experience with UX leadership for the Resident Experience Platform, helping product managers turn company strategy into pragmatic, prioritized roadmaps.
- Partner with executive, product, and design leaders to ensure the digital experience is state-of-the-art and truly differentiates Second Nature.
- Collaborate cross-functionally with Customer Success, Implementation, and Legal teams to de-risk onboarding, minimize friction, and ensure intuitive interactions.
- Lead continuous improvement in all digital journeys using data and feedback to drive higher resident engagement, lower support load, and improved NPS.
- Champion design craft with attention to detail, actively participate in design critiques, and elevate peers' skills through feedback.
- Conduct knowledge shares about UX best practices at Design shareouts to elevate the team's UX skillsets.
- Ensure every upgrade and launch on the platform creates wins for Residents, Property Managers, and Owners.
- Together with the Product Manager, define, track, and evangelize key operational and customer metrics.
- Use insights to iterate design strategy, drive scalable best practices, and champion a culture of outcome-focused product leadership.
What We're Looking For
- 5+ years of experience in product design or UX, designing in an agile development environment.
- Proficiency with design tools like Figma and UX research tools like Maze and usertesting.
- Strong user empathy and a passion for how your designs impact users.
- A strong understanding of accessibility in design.
- Experience with user research methodologies and usability testing.
- Excellent communication and collaboration skills, with the ability to effectively present and justify design decisions.
- A problem solver who is hungry to learn and grow outside of your comfort zone.
- The ability to not hold biases too closely and understand when to compromise.
Nice to Have
- Previous experience working in Fintech and financial services and products.
- Comfort utilizing AI; experience with Conversational AI is a plus.
- Knowledge of coding, with a basic understanding of how design decisions may affect engineering.
Technical Stack
- Figma
- Maze
- Usertesting
Team & Environment
You will be part of a product trio alongside product management and engineering, reporting to the Director of UX.
Benefits & Compensation
- Medical, Dental, Vision, and Life Insurance
- 401K Plan
- Open PTO and sick days
- Bi-annual company-wide in-person meetings with travel costs reimbursed
- Training and a supportive team to grow your career
- Opportunity to get in on the ground floor of a fast-growing startup
Work Mode
This is a remote position open to candidates located in the US.
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.
