Alloy Automation is seeking a Senior Technical Support Engineer to provide expert technical support to our customers. You will be responsible for analyzing complex technical issues, driving solutions, and ensuring a high-quality customer experience.

What You'll Do

Provide advanced technical support and troubleshooting for customer issues
Analyze logs, error reports, and system behavior to diagnose root causes
Document solutions and create knowledge base articles for recurring problems
Collaborate with engineering and product teams to escalate and resolve complex bugs
Mentor and provide guidance to junior support team members

What We're Looking For

5+ years experience in a technical support or customer-facing engineering role
Proven ability to troubleshoot complex software and integration issues
Strong analytical skills and experience with log analysis and debugging tools
Excellent written and verbal communication skills
Ability to explain technical concepts clearly to both technical and non-technical audiences

Alloy Automation is an equal opportunity employer.