Chainguard is looking for a Senior Technical Support Engineer to be the frontline agent for complex customer issues. You will triage, investigate, and resolve technical problems involving Chainguard Images, bridging communication between customers and our engineering team to help shape a world-class support experience.
What You'll Do
- Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images.
- Escalate issues to the Engineering team when necessary.
- Communicate professionally with customers to keep them informed and meet SLAs.
- Explain technical concepts clearly to both technical and non-technical audiences.
- Create detailed documentation of new issues and contribute to the Knowledge Base.
- Prioritize your own queue, drive clear communication, and proactively guide issues to resolution.
- Push bugs, feature requests, and other issues up to Engineering and GTM teams.
- Seek new challenges, share wisdom, and mentor others.
- Participate in an on-call rotation for after-hours, weekend, and holiday support.
What We're Looking For
- 5+ years supporting enterprise customers with a confident, calm approach.
- 3+ years of experience with Linux, Docker, and Kubernetes.
- Experience delivering top-tier customer experiences with stellar written and verbal communication.
- Experience working cross-functionally with teams like Engineering and Customer Success.
- Comfortable with DevOps tools and concepts: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source.
- Experience with AWS, Azure, or GCP.
- Bachelor’s degree (STEM preferred) or equivalent real-world experience.
Nice to Have
- AWS EKS experience.
- Experience with security frameworks, software supply chain security, or vulnerability scanning.
- CKA, CKAD, CKS, or KCSA certifications.
- Startup experience navigating fast-paced environments.
- A curious, fast learner.
Technical Stack
- Docker
- Kubernetes
- GitHub
- Helm charts
- Terraform
- Linux
- AWS
- Azure
- GCP
Benefits & Compensation
- Compensation: $128,000 - $140,000 USD
- Flexible & Remote-First Culture with team meetups, bi-annual destination summits, and a monthly stipend for coworking, phone, and internet.
- Stock options upon hire and promotion, participation in secondary offerings, and 10 years to exercise options.
- 100% covered health, vision, and dental insurance premiums for employee and dependents.
- Unlimited Flexible Time Off.
- 18 weeks paid parental leave for birthing parents, 12 weeks for non-birthing parents.
Work Mode
This is a remote-first position.
Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
