Responsibilities
- Manage long-term plans for digital, web, and automation platforms, ensuring alignment with business objectives.
- Create governance structures, operational processes, and measurement frameworks at the portfolio level.
- Spearhead intricate, cross-functional projects focused on platform modernization, automation, and user experience enhancement.
- Deliver high-level insights, risk evaluations, and data-backed recommendations to executives.
- Promote Lean methodologies to optimize workflows, reduce inefficiencies, improve cycle times, and enhance delivery reliability.
- Conduct Agile ceremonies, facilitate team alignment, and coach teams on Agile best practices.
- Apply scaled Agile frameworks (SAFe, Scrum of Scrums, Kanban, etc.) to maintain consistent program execution.
- Evaluate and enhance flow efficiency, throughput, and team performance using Lean metrics.
- Collaborate with engineering leaders to define architecture, API integrations, system dependencies, and modernization strategies.
- Lead initiatives for platform upgrades, migrations, optimizations, security improvements, and resilience.
- Identify and resolve technical obstacles, foresee risks, and support engineering excellence across teams.
- Develop and implement strategies for AI-based tools, intelligent workflows, bots, and automation capabilities.
- Align cross-functional teams on data requirements, ML model deployment, governance, and ethical considerations.
- Lead the adoption and rollout of new AI-driven capabilities across various business units.
- Create and execute change management strategies for large-scale technology rollouts and process transformations.
- Develop communication plans, readiness assessments, and training strategies for stakeholders.
- Ensure successful adoption through monitoring KPIs, feedback loops, and continuous engagement.
- Act as a senior liaison between engineering, product, operations, marketing, and executive leadership.
- Facilitate decision-making through structured communication, clear data, and consistent alignment mechanisms.
- Navigate uncertainty with clarity, diplomacy, and strong leadership presence.
Compensation
Competitive
Work Arrangement
On-site
Team
Cross-functional teams
Qualifications
- Proven experience in technical program management, AI automation, and change management.
- Strong background in Agile methodologies and scaled Agile frameworks.
- Experience with Lean principles and metrics.
- Proficiency in AI tools, intelligent workflows, and automation capabilities.
- Ability to lead cross-functional teams and drive strategic initiatives.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Experience in platform modernization, upgrades, and migrations.
- Knowledge of architecture, API integrations, and system dependencies.
- Ability to navigate ambiguity and drive decision-making.
Education
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Master's degree or equivalent experience preferred.
Preferred Qualifications
- Experience with SAFe, Scrum of Scrums, and Kanban frameworks.
- Familiarity with AI and machine learning model deployment.
- Background in data governance and ethical considerations.
- Proven track record in leading large-scale technology rollouts.
- Strong leadership presence and ability to navigate uncertainty.
- Experience in stakeholder communication and training enablement.
Not specified
