ServiceNow is hiring a Senior Technical Consultant, Data & Integrations, Platform Products Expert Implementation Services. In this role, you will serve as the functional and technical expert on a customer engagement team, consulting with clients and configuring ServiceNow Data architecture & Integrations based on best practices to accelerate their business outcomes. You will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

What You'll Do

Devise and report on integration development plans and strategies.
Implement robust and innovative architectures that leverage ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights.
Develop asynchronous messaging architectures, rule-based systems, and network architectures.
Coordinate activities with other developers to ensure integration projects are completed on time.
Formulate strategies and design architectures for systems integrations.
Ensure best practices in integration processes are followed by the organization.
Check and correct conflicts in data configurations and overlaps.
Maintain the integrity and smooth functioning of the company's integration architecture.
Analyze and improve current system integrations and migration strategies.
Identify, debug, and advise on system errors or architecture issues.

What We're Looking For

At least 5 years of configuration/development experience for complex, highly capable, integration technologies.
Maintain at least 1 ServiceNow mainline CIS certification or ServiceNow Certified Application Developer (CAD) certification.
Strong Javascript skills with practical experience.
Experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, Remote Process, etc.) and working with SaaS technologies.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex customer environment while providing thought leadership.
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations).
Expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.
Analytical and problem-solving abilities.
A keen eye for detail and the ability to spot and fix errors in complex code.
Ability to perform tasks independently.
Good presentation and report-writing skills.
Ability to travel up to 30% annually.

Technical Stack

Javascript, Web Services (REST, SOAP, JSON), Middleware
LDAP, SSO, JDBC, VPN, SSL, SAML
ServiceNow-specific: Import Sets, Export Sets, IDR, Remote Tables, Remote Process
SaaS technologies
ServiceNow platform (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, Integrations)
Data engineering: Data ingestion tools, ETL processes, Relational databases, NoSQL databases, Analytics platforms

Team & Environment

You will be part of the Customer Excellence Group, working as the functional and technical expert of a customer engagement team.

Work Mode

This role offers a hybrid work mode and is open to candidates located in AMS - North America and Canada.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.