About the Role
This role involves working closely with enterprise customers to ensure successful adoption and ongoing value from the platform by managing technical relationships, guiding implementations, and acting as a bridge between client needs and internal teams.
Responsibilities
- Act as the primary technical point of contact for enterprise clients
- Guide customers through onboarding and integration processes
- Diagnose and resolve complex technical issues efficiently
- Collaborate with engineering and product teams to relay customer feedback
- Monitor customer health and proactively identify risks or opportunities
- Support renewal and expansion discussions with technical insights
- Document technical configurations and customer-specific workflows
- Lead troubleshooting sessions during critical incidents
- Translate business requirements into technical solutions
- Maintain up-to-date knowledge of platform capabilities and updates
- Coordinate with support and success teams to ensure service continuity
- Advocate for customer needs in product development discussions
- Deliver technical training sessions for client teams
- Track and report on key account metrics and milestones
- Ensure alignment between customer goals and platform functionality
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of the customer success organization, collaborating across support, engineering, and product teams
Why This Role Matters
You’ll play a critical role in shaping how large organizations adopt and scale the platform, directly influencing retention and customer satisfaction.
Growth Opportunities
Opportunities exist to influence product direction, mentor junior team members, and grow into leadership roles within customer success.
Available for qualified candidates requiring sponsorship
