Rossum is looking for a Senior Technical Account Manager to be the foundational technical partner for our most important enterprise customers. You will be responsible for their technical success and long-term satisfaction by designing and implementing workflows to help them scale faster with less manual effort.

What You'll Do

Act as the primary technical point of contact for assigned enterprise customers.
Design and implement custom document workflows using Rossum's configuration tools and extensions.
Advise customers on API integrations and best practices for connecting Rossum to internal systems.
Troubleshoot and resolve technical issues, advocating for customers' needs.
Coordinate with cross-functional teams during complex solution delivery.
Deliver training and create documentation to ensure customer adoption and success.
Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.
Relay product feedback to Product & Engineering teams.

What We're Looking For

5+ years in customer-facing technical roles, ideally in B2B SaaS.
Strong track record in solving technical challenges and driving customer success.
Experience in Business Process Mapping and Technical Requirements Gathering.
Hands-on skills with APIs, JSON, web applications, and system integrations.
Excellent communication and enterprise stakeholder management skills.
Adaptable, quick to learn, and highly collaborative.

Nice to Have

Experience with Git, SQL, Python, or working in a scale-up environment.

Technical Stack

APIs, JSON, web applications, system integrations
Git, SQL, Python

Team & Environment

You'll be part of our Customer Experience team, working in a collaborative, supportive environment where autonomy and initiative thrive. Rossum offers scale-up energy with room for personal and professional growth.