Responsibilities
- Design, implement, secure, and support enterprise IT systems across a multi-site manufacturing environment.
- Own and resolve Tier 3 incidents involving hardware, software, identity, endpoints, and infrastructure.
- Monitor system health, diagnose root causes, and implement permanent fixes to maintain uptime.
- Serve as the final resolution point for complex, high-impact technical issues.
- Lead end-to-end delivery of enterprise initiatives, including system migrations, new implementations, upgrades, and modernization efforts.
- Design, configure, upgrade, manage, and solve systems across on-premises, hybrid, and cloud environments.
- Partner with collaborators to gather requirements, design solutions, implement changes, document outcomes, and complete operational handoff.
- Establish and enhance standard processes for system design, testing, implementation, security, and operational support.
- Design and support solutions across Microsoft Azure, AWS, and Microsoft 365 within hybrid and multi-cloud environments.
- Administer Microsoft Entra ID, including Conditional Access, Privileged Identity Management (PIM), identity governance, and MFA.
- Support Microsoft 365 collaboration and productivity services including Teams, SharePoint Online, Exchange Online, Intune, and Defender.
- Integrate identity and access controls across Azure, AWS, and on-premises environments, supporting secure authentication, authorization, and least-privilege access.
- Lead cloud and collaboration migrations, including on-premises to cloud, tenant-to-tenant, and post-acquisition integrations.
- Administer and support Windows 10 and Windows 11 enterprise endpoint environments, including mixed or partially migrated deployments.
- Design, monitor and support Windows Server environments up to and including Windows Server 2022.
- Support Active Directory, DNS, DHCP, certificates, and core identity services.
- Administer virtualization platforms including VMware and Hyper-V.
- Design and support hybrid architectures spanning on-premises infrastructure and cloud platforms.
- Work within multi-forest Active Directory, multi-tenant Microsoft 365, and multi-cloud environments (Azure, AWS, VMware).
- Partner with software development and digital teams to ensure infrastructure enables secure, scalable solutions.
- Design and support network infrastructure including firewalls, VLANs, VPNs, routing, switching, and access points.
- Administer and support Fortinet network and security equipment.
- Implement security-first architectures aligned with Zero Trust principles.
- Support regulated environments including Microsoft 365 GCC High, Azure Government, and AWS GovCloud.
- Participate in environments where FedRAMP and other regulatory requirements may apply.
- Drive automation and scripting to improve reliability and reduce manual effort.
- Create and maintain Standard Operating Procedures (SOPs), knowledge base articles, and fixing guides.
- Provide clear ticket communication and technical guidance to collaborators.
- Mentor and support other IT and technology teams across the organization.
Additional Information
- Participation in environments where FedRAMP and other regulatory requirements may apply
