Responsibilities
- Provide Level 3 technical support for AI and SaaS-based tools, ensuring stability and timely issue resolution.
- Configure, integrate, and maintain SaaS platforms—particularly those with AI-driven capabilities.
- Implement enhancements that improve tool reliability, performance, and internal productivity.
- Support deployments, integrations, and operational workflows for AI solutions across the organization.
- Contribute to evaluation, testing, and rollout of new technologies (POCs, automation, integrations).
- Develop automation to eliminate manual processes and reduce errors.
- Apply industry best practices and emerging technologies to continuously improve system performance.
