Responsibilities
- You are the technical lynchpin through the entire sales cycle - pre sales.
- You will work closely with our prospects and customers to educate, empower, and ensure their success on the Cloudflare platform.
- Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, through documentation, and to support the long-term success of the customer.
- As a subject matter expert on web/mobile security and performance, you are a trusted source for developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or repurposing internal tools and scripts for customers.
- As a Senior Solutions Engineer, you are the technical customer advocate within Cloudflare.
- To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support.
- Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer’s needs.
- In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs).
- For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance on internet security and performance.
Requirements
- Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash, Lua, Go) or a desire to expand those skills.
- Expertise in internet technologies: OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS.
- Familiarity with Zero Trust Framework and SASE related concepts.
- 6 years plus of experience in a customer-facing sales or consulting role.
- Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.
- A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company.
- You've built web applications before, or contributed to existing web applications in a meaningful way.
- You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament.
- You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector.
- You can describe the differences between CSRF, XSS, and SQLi in detail, and Cloudflare's role in defending against them.
- Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2.
- An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
- You can translate technical concepts and jargon for a wide variety of audiences: from systems engineers, to front-end developers, through to IT managers and C-levels in organizations.
- You want to be constantly learning new things and teaching what you've learned to the broader team through internal and external blog posts, team demos, and product training sessions.
- You have a knack for understanding problems and finding creative ways to solve them.
- Our product suite is ever-growing, and knowing how to identify which parts will solve a customer's particular problem is important.
- You understand how to manage a project, work to deadlines, and prioritize between competing demands.
Nice to Have
- Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome.
- Certifications.
Additional Information
- 20-30% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates.
