Red Hat is hiring a Senior Site Reliability Engineer to develop, scale, and operate Azure Red Hat OpenShift managed cloud services. You will contribute to running OpenShift at scale by enabling customer self-service, improving monitoring, and automating tasks.

What You'll Do

Contribute code to increase the scalability and reliability of the service
Contribute software tests and participate in peer review to increase the quality of our codebase
Help and develop peers’ capabilities through knowledge sharing, mentoring, and collaboration
Participate in a regular on-call schedule, including occasional paid weekends and holidays
Practice sustainable incident response and blameless postmortems
Resolve customer issues escalated from the Red Hat Global Support team
Work within a small agile team to develop and improve SRE software, support your peers, plan and self-improve
Explore and experiment with emerging AI technologies relevant to software development, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling

What We're Looking For

Bachelor’s degree in Computer Science, Engineering, or related field; equivalent practical experience will also be considered
Strong experience (5+ years) in at least one programming language (Golang, C, C++, Python, Java) and software life cycles
Hands-on experience with public cloud platforms (AWS, GCP, Azure). Preferably Azure
Experience with Docker based containers
Strong collaboration and problem-solving skills in distributed, team-based environments
Experience troubleshooting as-a-service offerings (SaaS/PaaS) and working with complex distributed systems
Working knowledge of Linux/Unix operating systems
Proven ability to automate repetitive tasks and debug performance issues
Ability to collaboratively troubleshoot and solve problems in a remote and distributed team setting

Nice to Have

Direct experience with Kubernetes or OpenShift is a major plus
Demonstrated ability to debug, optimize code and automate routine tasks, 4+ years is desired
Strong experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider such as Microsoft Azure, Amazon Web Services (AWS) or Google Compute Engine (GCE)
Strong experience with enterprise systems monitoring; knowledge of Prometheus is a plus
Experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
Strong experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Solid communications skills and experience working directly with and presenting to customers

Technical Stack

Languages: Golang, C, C++, Python, Java
Cloud: AWS, GCP, Azure
Platforms: Kubernetes, OpenShift, Docker
Operating Systems: Linux/Unix
Monitoring & Automation: Prometheus, Ansible, Puppet, Chef

Team & Environment

You will join a small agile team, an SRE team within a global team. Our culture relies on teamwork and openness for its success and we strive to cultivate a transparent environment that makes room for different voices. We learn from our failures in a blameless environment to support the continuous improvement of the team. Individual contributions have more visibility than most large companies, and you are encouraged to bring your best ideas, no matter your title or tenure. This open and inclusive environment is built on the open source principles of transparency, collaboration, and inclusion.

Work Mode

This is a global role. The team is spread across 40+ countries.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.