Lead the administration and optimization of a critical ServiceNow platform supporting federal endpoint operations. In this role, you'll take ownership of system configuration, performance monitoring, and compliance, ensuring the environment runs efficiently and securely.
Key Responsibilities
- Direct all aspects of ServiceNow platform operations, including upgrades, patching, and health monitoring
- Supervise user access controls, role structures, and group configurations to maintain secure, compliant environments
- Guide and mentor junior administrators, fostering technical growth and consistent practices
- Develop and maintain operational documentation, including SOPs and incident response runbooks
- Support change control processes for system modifications and enhancements
- Ensure alignment with federal security requirements and audit readiness
- Collaborate with architects and development teams on governance and configuration standards
Qualifications
- Master’s degree in computer science, engineering, or related technical field; or 20+ years of relevant experience in lieu of degree
- Minimum of 10 years of IT systems experience, with at least 4 years focused on ServiceNow administration
- ServiceNow Certified System Administrator (CSA) credential required
- Proven experience mentoring or leading junior technical staff
- Strong understanding of ITIL frameworks and service management principles
- Ability to obtain and retain public trust clearance
- U.S. Citizen or Green Card holder
- Experience supporting federal government clients preferred
Work Environment
Remote position within the United States, with expectation to support Eastern Time business hours. This role supports a federal contract requiring adherence to strict compliance and security protocols.
Benefits & Development
- Healthcare, paid time off, and supplemental benefits
- 401k plan with employer match
- Education reimbursement for certifications, degrees, and professional development
- Flexible support for learning, networking, and career advancement
- Discounts, rewards, and employee appreciation programs
- Funding for virtual and in-person team engagement events
- Opportunities to participate in community and charity initiatives
Our Culture
We value collaboration, technical excellence, and continuous growth. Our team thrives on shared success, innovation, and a commitment to inclusivity. We support professional development and maintain a positive, engaging workplace that balances mission-critical work with meaningful connections.
Equal Opportunity
We are an equal opportunity employer. All qualified applicants will be considered without regard to disability, veteran status, or other protected characteristics under federal, state, or local law. We comply with VEVRAA and encourage self-identification of protected veterans for reporting purposes. All information is confidential and used solely for compliance and reporting.
