About the Role
Lead the design and execution of scalable customer activation programs to drive fast time-to-value for new clients. Partner with product, support, and sales teams to refine onboarding processes and improve long-term retention.
Responsibilities
- Design and manage scalable onboarding workflows for new customers
- Develop activation playbooks tailored to different customer segments
- Monitor key activation metrics and identify areas for improvement
- Collaborate with product teams to enhance user onboarding experiences
- Lead cross-functional initiatives to reduce time-to-first-value
- Analyze customer behavior data to inform activation strategy
- Create dashboards to track activation performance across cohorts
- Identify friction points in the onboarding journey and propose solutions
- Work with marketing to align onboarding content with customer needs
- Support the scaling of customer success operations through automation
- Train and mentor junior team members on best practices
- Partner with sales to ensure smooth handoff from pre- to post-sales
- Optimize resource allocation for high-efficiency activation
- Drive adoption of core product features during early customer lifecycle
- Evaluate third-party tools to enhance onboarding capabilities
- Gather customer feedback to inform product and process improvements
- Standardize activation processes across regions and segments
- Ensure compliance with internal policies during onboarding
- Manage relationships with internal stakeholders to align priorities
- Contribute to strategic planning for customer success initiatives
- Use CRM and customer data platforms to track engagement
- Develop scalable communication templates for key milestones
- Implement A/B testing to refine activation tactics
- Report on activation KPIs to senior leadership
- Maintain documentation for all activation programs
Compensation
Competitive salary and equity package
Work Arrangement
Hybrid
Team
Part of the customer success organization focused on scaling onboarding and activation for high-growth clients
Why This Role Matters
This position plays a critical role in shaping how new customers experience the product, directly impacting retention and expansion.
Growth Opportunities
Opportunities to lead strategic initiatives and influence product direction based on customer insights.
Available for qualified candidates
