Responsibilities
- Provides support to the Business Applications teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Serves as primary system administrator for the Salesforce environment
- Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
- Completes regular internal system audits and prepares for upgrades
- Manages Salesforce data feeds and other integrations
- Coordinates the evaluation, scope, and completion of new development requests
- Works with our institutional management team to establish suitable processes to support administrative, development, and change management activities
- Manages the training of new users and grows the Salesforce skill set across the organization
- Effectively acts as the liaison between our users, vendors, and the application development teams
- Works independently with members of the user community to define and document development requirements
- Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
- Serves as escalation point for Salesforce related questions and issues
- Evaluates information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Company Culture
- We accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions.
Additional Information
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
- Shift Timing – UST 8 am EST to 5 PM EST (6:30 PM – 3:30 AM IST)
