The Senior Revenue Operations Manager will leverage an analyst’s mindset and builder’s mentality to scale Mudflap’s revenue engine. This role involves transforming data into actionable insights, designing systems and processes, and optimizing the go-to-market operations across pre-sales, customer engagement, retention, and tech stack evolution.
What You'll Do
- Analyze, plan, and implement improvements on pre-sales process, rep execution, data cleanliness, target attainment, and systems to boost productivity
- Develop Revenue strategies, partnering with internal teams, to strengthen network and improve experience for prospects, applicants, and customers
- Identify, own and publish operational OKRs and KPIs which will improve funnel conversion and drive positive engagement and usage across Mudflap
- Leverage data and analysis to develop growth strategies and execution plans to optimize Mudflap functions and address business problems
- Develop and lead GTM program for new product lines or initiatives, including managing external vendor relationships, evaluating business applications, and developing processes for onboarding and support
- Lead cross-functional teams to scale operations, optimize organizational structures, and improve operational workflows and processes
- Assess current tools and systems to identify operational gaps. Determine need for new tools and lead their implementation
- Present recommendations and results to management and key decision-makers
What We're Looking For
- 4+ years of experience in sales revenue and tech operations, project manager, and/or business analytics roles
- CRM Expertise: You are proficient in designing and implementing processes and workflows in CRM applications, including guiding tech teams and vendors on integrations to meet business objectives
- Analytical skills: you can develop actionable insights from complex data. You have experience with data analysis, data manipulation, and data visualization tools. You are highly proficient in Excel/Sheets and SQL
- Process Champion: you have experience implementing end-to-end workflows and processes from scratch for new, future products and existing operations
- Operations-minded: you find a way to get the function done and prioritize streamlining and improving processes
- Collaboration: you are a strong cross-functional leader, effective at managing multiple internal and external teams towards business goals
- Communication skills: you can communicate complicated insights and arguments both verbally and in writing
Nice to Have
- Experience with Tableau, Python or similar is a plus
Technical Stack
- CRM applications
- Excel
- Sheets
- SQL
- Tableau
- Python
Benefits & Compensation
- A committed team on a mission to change a massive industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Competitive salary and benefit options
- Opportunities and support for major career growth
- Medical/dental/vision insurance
- 401(k) with company match
- WFH stipend
- PTO
Mudflap is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work Mode
Hybrid role with locations in Palo Alto, Austin, or Remote (with periodic travel). Preference for Bay Area or Austin; open to remote candidates who can travel periodically.
