Responsibilities
- Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- Drive demos, walk-throughs and solution reviews with customers.
- Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
- Configure Zenoti to meet customer business scenarios
- Identify risks based on current product capabilities; define and implement mitigation plans
- Address customer issues and concerns in a timely fashion to ensure customer satisfaction
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements
- 5-8 years of experience in Implementation and support of Enterprise products
- Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
- Proven fast learner of enterprise applications, experience in implementing cloud solutions.
- Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Open to travel on short notice to customer locations when required
- Good understanding of MS Office, JIRA, Basecamp applications
- Ability to learn new skills and operate in a fast-paced and changing environment.
Nice to Have
- Good to have knowledge of Web Design using HTML, JavaScript
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
Compensation
Attractive compensation.
Additional Information
- In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
- Open to travel on short notice to customer locations when required
