Zillow Group is hiring a Senior Product Manager, Work Discovery to shape how work gets done across its mortgage operations. You will own how operational work is defined, surfaced, prioritized, and tracked, ensuring operators can immediately understand the most important actions they need to take.
What You'll Do
- Define and own work discovery across the business: how operational work is generated, surfaced, prioritized, and tracked for different roles throughout the mortgage lifecycle.
- Design systems that break down complex, multi-step business processes into clear, actionable, role-specific units of work.
- Ensure operator actions are explicitly captured in-system, enabling consistent advancement of borrowers through defined milestones.
- Partner closely with Sales, Fulfillment, and Business Operations leaders to define operational models and encode them into scalable system designs.
- Collaborate with platform product teams to ensure their capabilities support work discovery needs, identifying gaps and driving prioritization.
- Drive strong adoption by designing systems that meaningfully change operator behavior, reduce cognitive load, and make the right actions the easiest.
- Navigate legacy tooling, system migrations, and regulatory constraints to deliver compliant, secure, and durable solutions.
What We're Looking For
- 5+ years of product management experience, ideally building internal tools, workflow products, or platforms for operationally complex organizations.
- A strong systems thinker who can decompose complex, multi-role processes into streamlined workflows and translate business goals into concrete, shipped outcomes.
- Experience working closely with Operations teams, with a strong understanding of how systems shape day-to-day execution and deep empathy for operators and customers.
- A forward-looking mindset about how work can evolve, designing systems that can shift work between humans, flexible labor pools, and automated execution.
- Strongly analytical and data-driven, using data to evaluate system behavior, identify bottlenecks, and improve results.
- Pragmatic and execution-oriented, with a bias toward shipping durable solutions that work in real-world operational environments.
- Skilled at navigating cross-functional complexity and aligning diverse stakeholders around clear decisions, trade-offs, and priorities.
Nice to Have
- Experience operating in highly regulated environments like mortgage, finance, or healthcare.
- Experience with queue-based, SLA-driven, or workflow-oriented systems.
- Experience integrating AI-assisted execution into business processes or operational workflows.
- Experience working with identity, access controls, and permissioning in complex operational systems.
Team & Environment
This role sits on the Mortgage Operating System and Engagement team and is the product owner of work discovery patterns across Zillow Home Loans.
Benefits & Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually.
- In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually.
- This position is also eligible for equity awards based on factors such as experience, performance and location.
Work Mode
This role is remote. U.S. employees may live in any of the 50 United States, with limited exceptions.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
