About the Role
This role involves owning the product lifecycle for buyer protection services, aligning stakeholders, and driving initiatives that enhance customer trust and transaction security in e-commerce environments.
Responsibilities
- Lead the end-to-end product development process for buyer protection solutions
- Define product vision, strategy, and roadmap in line with business goals
- Collaborate with engineering, design, and customer service teams to deliver reliable features
- Analyze customer feedback and market trends to identify improvement opportunities
- Prioritize backlog items based on impact, technical feasibility, and business value
- Work closely with legal and compliance teams to ensure regulatory adherence
- Monitor key performance indicators and adjust strategies for continuous improvement
- Manage timelines and deliverables across multiple product initiatives
- Facilitate workshops and discovery sessions with internal stakeholders
- Translate customer needs into clear product requirements and user stories
- Ensure seamless integration of buyer protection features into partner platforms
- Drive A/B testing and data-driven decision-making across product changes
- Represent the product in cross-departmental meetings and planning cycles
- Maintain deep understanding of e-commerce fraud and dispute resolution trends
- Support go-to-market activities including messaging and launch coordination
- Evaluate third-party tools and services relevant to transaction security
- Improve claims processing efficiency and user experience
- Enhance transparency and communication during dispute resolution
- Scale systems to support growing transaction volumes
- Promote a customer-centric culture within the product team
- Identify risks in current offerings and propose mitigation strategies
- Ensure accessibility and clarity of protection terms for end users
- Optimize renewal and subscription mechanisms for protection plans
- Coordinate with external partners for service delivery improvements
- Drive adoption of new features through internal training and documentation
Nice to Have
- Experience in trust and safety product domains
- Background in managing buyer protection or warranty products
- Familiarity with EU consumer protection regulations
- Knowledge of machine learning applications in fraud detection
- Experience working in a certified trust seal or review platform
- Understanding of chargeback processes and payment disputes
- Previous work in a scale-up or high-growth environment
- Exposure to international markets and multilingual user bases
- Certifications in product management or agile practices
- Hands-on experience with Jira, Confluence, or similar tools
Compensation
Competitive salary with performance-based components
Work Arrangement
Hybrid working model with flexible remote options
Team
Part of the product team focused on trust and customer protection in e-commerce
Why this role matters
Buyer protection is central to building trust in online shopping experiences. This role directly influences how customers perceive safety and reliability when purchasing from online merchants. By improving dispute resolution, transparency, and service quality, the product manager helps strengthen long-term consumer confidence in digital marketplaces.
What we offer
- Opportunities for professional growth in a fast-evolving industry
- A collaborative and inclusive work culture
- Flexible working hours and remote-friendly policies
- Access to training and development programs
- Health and wellness benefits
- Regular team events and knowledge-sharing sessions
- Modern office space with ergonomic setups
- Sustainability-focused company practices
- Employee recognition programs
- Support for work-life balance
Available for qualified candidates requiring relocation support
