ServiceNow is looking for a Senior Partner GTM Sales Operations Analyst to partner with our Technology Partnerships sales organization. In this individual contributor role, you will serve as an operations business partner for the VPs of Strategic Technology and CRM Partnerships and their teams, enabling them to achieve business objectives and quota.
What You'll Do
- Own all aspects of pipeline and forecast management and reporting.
- Own sales territory analysis and design, coverage models, compensation plan design, quota modeling, and headcount plans and tracking, formulating and presenting recommendations to leadership.
- Design and track MBOs, SPIFFs, and other compensation-related items.
- Create analytical reports, dashboards, and insights to support the business.
- Own completion of Quarterly Business Reviews (QBRs), including analytics, insights, and PowerPoint presentation creation.
- Work cross-functionally to lead and/or participate in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points.
- Collaborate with the cross-functional planning team to understand, document, communicate, and drive all annual planning deliverables.
- Manage quota assignments, attainment, and partner manager productivity.
- Support new rep onboarding, including comp plan and quota assignments, system accesses, and dashboard and tool enablement.
- Be the operations Subject Matter Expert on Strategic Technology and CRM Partnerships in all GTM program planning.
- Own creation, communication, and governance of operational and compensation policies and processes in support of the GTM motions.
- Interface with Sales Operations, Finance, Commissions, and Legal as needed on topics like revenue recognition.
What We're Looking For
- 3-5 years of experience in a software Sales GTM organization, supporting field reps and territories.
- Strong experience managing pipeline and forecasts.
- Proficiency with sales systems: CRM, Anaplan, Varicent.
- Excellent data analysis and reporting skills via Excel and Power BI.
- Outstanding communication, interpersonal, leadership, and influencing skills, with a proven ability to work collaboratively and cross-functionally.
- Exceptional presentation skills; ability to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations.
- Excellent analytical and problem-solving skills with ability to drive conflict resolution.
- Proven ability to problem-solve and drive conflict resolution.
- Experience navigating evolving landscapes and shifting business priorities.
- Detail orientation coupled with a solutions-focused approach under tight deadlines.
Technical Stack
- CRM
- Anaplan
- Varicent
- Excel
- Power BI
Team & Environment
This is an operations business partner role supporting the Strategic Technology and CRM Partnerships VPs and their teams.
Benefits & Compensation
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- ESPP.
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Compensation: $94,000 to $155,000 base pay plus equity (when applicable).
Work Mode
This role offers a flexible work mode.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
