Requirements
- 7+ years in capacity planning, workforce management, or operational analytics — with demonstrated ownership (2+ years) of the full planning function, not in a supporting role
- Proven ability to build custom forecasting and capacity models from scratch using statistical or machine learning methods (time-series, regression, simulation)
- Advanced proficiency in SQL and at least one statistical programming language (Python or R); experience with visualization tools (Looker, Tableau)
- Experience modeling workforce economics — W-2 vs. 1099 cost structures, ROI analysis, staffing P&L implications
- Ability to work directly with cross functional teams (e.g. Commercial or Finance), translating deal parameters into staffing models & trades offs
- Strong executive presence — you can present complex analysis to executive and senior leadership and drive a decision, not just share a slide
- Comfort with ambiguity, imperfect data, and evolving requirements; you define the spec, you don't wait for one
- Experience working on or closely with Operations teams in fast-moving environments
- Exposure to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase, Arya), with the ability to go beyond their limits
- Genuine interest in and experience leveraging AI tools to enhance and automate analytical workflows — from accelerating repeatable modeling tasks to exploring agentic and generative approaches that improve forecast quality and planning efficiency
Nice to Have
- Background in operations research, statistics, or data science
- Healthcare, telehealth, or two-sided marketplace experience; familiarity with clinician workforce dynamics — including licensure, credentialing, 1099 vs. W-2 structures, and multi-state provider operations — is a strong plus
- Hands-on experience applying AI or ML techniques to forecasting, workforce planning, or operational analytics — e.g. predictive modeling, anomaly detection, or LLM-assisted analysis workflows
Work Arrangement
Hybrid
Additional Information
- Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position.
- Any eligible candidate that meets the essential criteria of the role may apply via the job posting or through Wheel’s career page up until the designated application deadline.
