Phiture is looking for a Senior Manager, Workplace Technology to lead the WPT domain. You will own the strategic and operational initiatives for our workplace tech portfolio, ensuring reliable, secure, and cost-efficient services for the entire enterprise.
What You'll Do
- Own the Workplace Tech portfolio including Collaboration Suite & Enterprise GenAI tools (Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini), AV/UC, SSO/IAM, Enterprise Search, and workflow automations.
- Define, implement, and operationalize Enterprise Service and Data architecture to enable secure and efficient automated self-serve workflows.
- Lead, coach, and grow a high-performing team; set clear goals/OKRs, establish SOPs/runbooks, and foster a culture of reliability and continuous improvement.
- Be a key advisor to senior leadership on workplace technology risks, strategies, and long-term planning.
- Lead operational excellence initiatives: define SLAs/SLOs/SLIs, instrument health dashboards, and strengthen incident, problem, and change management practices.
- Build and scale onboarding, offboarding, and mover workflows (API-driven) across identity, access, devices, and collaboration tools.
- Establish and enforce data protection controls (DLP, classification, retention, sharing policies) in partnership with Security, Legal, and Privacy.
- Participate in the development and execution of enterprise security policies, technology practices, and standards.
- Partner and deliver on ISO compliance / GRC-related gaps and remediations in the Workplace Technology domain.
- Own FinOps for the stack: usage metering, chargebacks/allocations, forecasting, license right-sizing, and budget accountability.
- Run vendor and contract management end-to-end (RFPs, evaluations, security/privacy reviews, renewals, pricing negotiations, and consolidation).
- Standardize the in-office and virtual collaboration experience: define room standards, manage AV lifecycle, monitoring/alerts, and ensure quality hybrid participation.
- Define the enterprise search strategy and roadmap; integrate sources (Drive, Confluence, Slack, etc.), tune relevance/permissions, and measure adoption.
- Launch new tools and capabilities safely: run pilots, oversee change management, and lead user communications, training, and enablement for measurable adoption outcomes.
- Partner closely with IT, Security, Workplace/Facilities, People Ops, Finance, and Comms to align on priorities, roadmaps, and compliance obligations.
What We're Looking For
- 10+ years of progressive experience in developing and delivering a robust workplace technology framework.
- Proven people leadership: managing managers/ICs, setting strategy and roadmaps, and delivering reliable services at scale.
- Strong critical thinking skills with the ability to drive long-term organizational impact.
- Proven ability to translate vision into results — navigating ambiguity and constraints with creativity, teamwork, and clear prioritization.
- Ability to collaborate and influence a diverse group of stakeholders to address cross-functional challenges and lead change.
- Strong understanding and deep knowledge of enterprise systems and services with security and compliance best practices.
- Hands-on experience managing SaaS and UC platforms (Google Workspace, Slack, Zoom, Atlassian) and literacy with SSO/IAM (Okta/Azure AD, SAML/OIDC, SCIM) and workflow automation.
- Experience designing and running scalable onboarding, offboarding, and mover processes and self-service experiences.
- Bias for automation and measurement: using APIs, scripting, and integration platforms to remove toil and make data-driven decisions with SLIs/SLOs, CSAT, and adoption metrics.
- Ability to develop incident Root Cause Analysis (RCA) and remediation plans to resolve risk deficiencies.
- Track record enforcing data protections (DLP, classification, retention, eDiscovery) and partnering with Security/Legal on policies, audits, and exceptions.
- Strong understanding of security and compliance best practices across enterprise systems and services.
- Ability to partner across teams to identify, prioritize, and close GRC or compliance gaps effectively.
- Strong FinOps and vendor management acumen: usage analytics, license optimization, cost modeling/forecasting, and confident contract negotiation with major SaaS/AV providers.
- Program and change management expertise: crisp user communications, training, enablement, and KPI-driven adoption of new capabilities (including GenAI) with clear safety guardrails.
- Excellent cross-functional communication and stakeholder management; calm, data-driven leadership during incidents and while steering strategic trade-offs.
Technical Stack
- Google Workspace, Slack, Zoom, Atlassian, OpenAI/Claude/Gemini, Okta/Azure AD, SAML/OIDC, SCIM
Team & Environment
You will lead a team of workplace technologists as part of the IT Function within the broader Mozilla Infrastructure team.
Benefits & Compensation
- Generous performance-based bonus plans
- Rich medical, dental, and vision coverage
- Generous retirement contributions with 100% immediate vesting
- Quarterly all-company wellness days
- Country specific holidays plus a day off for your birthday
- One-time home office stipend
- Annual professional development budget
- Quarterly well-being stipend
- Considerable paid parental leave
- Employee referral bonus program
- Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Work Mode
This is a remote position open to candidates in the Remote US.
Mozilla exists to build the Internet as a public resource accessible to all. We are committed to diversity, equity, inclusion, and belonging, and believe open and free is better than closed and controlled. We value diverse creative practices and forms of knowledge.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws.
