Responsibilities
- Act as the primary link between Sports Operations and wider business functions to ensure alignment on priorities, dependencies, and execution.
- Own the intake, review, and coordination of operational requirements across Trading, Risk, Support, Content, Account Management, and Commercial teams.
- Represent operational priorities within wider planning forums, ensuring key business needs are clearly articulated and appropriately prioritised.
- Maintain structured governance of operational backlogs, requests, and improvement initiatives.
- Ensure new sportsbook features, tools, and enhancements are launched with strong operational readiness across impacted teams.
- Coordinate release communications, business readiness activity, feedback loops, and post-launch reviews.
- Identify operational risks, blockers, or cross-functional gaps early, driving prompt resolution.
- Act as the primary relationship owner for selected third-party vendors, data suppliers, content providers, and service partners.
- Monitor vendor performance against agreed service levels, uptime, responsiveness, data quality, and commercial commitments.
- Manage escalations with external partners and coordinate internal stakeholders through resolution.
- Support evaluation of new vendors, products, and strategic opportunities aligned to sportsbook priorities.
- Attend key global industry conferences, supplier meetings, and market events to identify relevant opportunities and maintain strong external networks.
- Partner with Finance and BI teams to support accurate provider invoicing, reconciliation, usage validation, and cost transparency.
- Support new market launches, jurisdictional readiness, and cross-functional regulatory initiatives where sportsbook operational input is required.
- Drive continuous improvement across sportsbook processes, communication flows, and operational efficiency.
- Produce clear management updates, recommendations, and progress reporting for senior leadership.
Requirements
- Strong understanding of sportsbook operations, products, trading environments, and customer experience.
- Deep knowledge of sportsbook workflows across Trading, Risk, Support, Content, and Commercial functions.
- Proven experience managing complex cross-functional stakeholders and influencing without direct authority.
- Strong commercial awareness with experience managing vendors, contracts, SLAs, and cost controls.
- Ability to translate business issues into clear priorities, plans, and actions.
- Excellent verbal and written communication skills with confidence engaging senior stakeholders internally and externally.
- Strong organisational discipline with the ability to manage multiple priorities in a fast-paced environment.
- High sense of urgency, ownership, and accountability.
- Strong analytical mindset with confidence using operational and commercial data to support decisions.
- Comfortable working independently, making sound judgement calls, and driving momentum.
Nice to Have
- Strong knowledge of the global sportsbook supplier landscape is highly desirable.
Work Arrangement
Remote (Worldwide)
Team
Team size: over 11,000
Additional Information
- Flexible approach to working hours across multiple time zones.
- Availability to travel internationally as required.
