Responsibilities
- Own drafting, updating, and maintenance of underwriting guidelines and credit policy
- Translate investor guidelines and overlays into clear, actionable internal standards
- Ensure alignment between internal policy, investor requirements, and operational practices
- Maintain documentation of policy interpretations and decisions for consistency and auditability
- Maintain and enhance underwriting authority structures, including approval tiers and escalation paths
- Support testing and validation of underwriting authority frameworks
- Ensure consistent application of authority levels across underwriting teams
- Identify gaps or inconsistencies in decisioning and recommend corrective actions
- Serve as the first point of contact for guideline questions and credit policy clarifications
- Provide clear and consistent interpretations of underwriting standards
- Evaluate edge cases and provide structured, well-reasoned decisions
- Escalate only material or novel scenarios as appropriate
- Develop and maintain: Guideline grids, Investor overlay matrices, Decision trees and reference materials
- Improve usability and accessibility of credit guidance across underwriting and operations
- Reduce reliance on ad hoc decision making through structured tools and documentation
- Review defaulted loans and perform root cause analysis
- Identify trends and potential gaps in underwriting, policy, or guideline clarity
- Provide recommendations for policy or process improvements based on findings
- Support continuous improvement of credit standards through data driven insights
- Maintain credit risk policies and procedures in alignment with approved practices
- Ensure documentation supports audit readiness and control requirements
- Support internal and external audits by providing evidence of policy application and governance practices
- Track and document changes to guidelines and policy over time
- Final authority on routine guideline interpretations and credit policy clarifications
- Approval authority for standard policy and procedure updates within defined parameters
- First pass review and assessment of defaulted loans for purposes of policy feedback and improvement
- Escalation of material, high risk, or novel scenarios to VP of Risk
Requirements
- 8 to 12+ years of experience in credit risk, underwriting, or credit policy within a lending or financial services environment
- Experience working with multiple investor guidelines and overlays
- Demonstrated ability to write, interpret, and operationalize credit policy
- Strong credit judgment with ability to make decisions under ambiguity
- Ability to translate complex or unclear guidelines into clear, actionable rules
- Consistent and disciplined decision making across varying scenarios
- Strong written communication skills with ability to document policy and rationale clearly
- Practical, execution focused mindset with attention to operational detail
- Experience building or improving underwriting governance frameworks
Nice to Have
- Manufactured housing, specialty finance, or partner-based lending experience
Benefits
- Competitive Compensation
- Equity for All
- Remote Work
- Comprehensive Health Coverage
- Flexible Spending Accounts
- Training & Licensing Support
- Paid Time Off
- Wellbeing Programs
- Parental Leave
- No Meeting Wednesdays
- Vibrant Slack Community
- Career Growth
Work Arrangement
Hybrid
Additional Information
- While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process.
- As a participating employer, we will use E-Verify to confirm employment eligibility.
- We are currently only hiring candidates who reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin. Applicants that do not reside in the bolded states will be rejected.
