Remote - India Remote (Global) Employment

Twilio is hiring a Senior Manager - Billing and Revenue (Q2C)

Responsibilities

  • Lead the complete architecture for billing, revenue, and cash systems, including Zuora platforms, ERP, tax engines, payment processors, and reporting infrastructure
  • Design scalable and compliant solutions for subscription models, usage-based billing, complex pricing, contract changes, minimum commitments, and bundled products
  • Serve as the technical authority for all Quote-to-Cash changes, ensuring compliance with ASC 606, SOX, audit standards, and internal controls
  • Conduct design sessions, solution reviews, and architecture evaluations with finance and business stakeholders
  • Convert complex business needs into detailed functional and technical designs, end-to-end workflows, and visual process maps
  • Manage delivery of system improvements, transformations, and compliance projects across billing, accounts receivable, revenue, and cash operations
  • Lead system migrations, data conversions, and integration of acquired businesses into the Q2C ecosystem
  • Ensure production systems are highly available, with strong monitoring, incident response, and operational reliability
  • Oversee integrations between billing, CRM, ERP (Oracle), tax systems, banks, payment gateways, usage platforms, and analytics tools
  • Promote automation and end-to-end processing across billing, invoicing, revenue recognition, and financial close
  • Enforce enterprise standards for integration, security, and performance across all connected systems
  • Collaborate with accounting and finance teams to support month-end close, reconciliations, audits, and regulatory filings
  • Ensure systems are prepared for ASC 606 compliance, including deferred revenue, allocation logic, and performance obligations
  • Enable scalable reporting and analytics for key metrics including revenue, aging, and operational performance
  • Recruit, lead, and develop a team of application engineers, architects, and functional experts
  • Define performance expectations, career development paths, and cross-functional learning opportunities
  • Cultivate a team culture rooted in accountability, ownership, continuous learning, and innovation
  • Provide mentorship and hands-on leadership to grow team capability and maturity
  • Serve as a strategic advisor to senior leaders in finance, accounting, IT, and business units
  • Manage cross-functional initiatives involving multiple teams, vendors, and global locations
  • Balance competing demands while maintaining delivery quality and stakeholder confidence

Benefits

  • Competitive compensation
  • Generous paid time off
  • Extensive parental and wellness leave policies
  • Comprehensive health insurance coverage
  • Retirement savings plan

Compensation

Competitive pay

Work Arrangement

Remote (Worldwide)

Team

Part of Enterprise Applications Development & Operations. Leads a team of engineers and functional specialists. Reports to senior leadership within Enterprise Application Engineering Q2C.

Not specified

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About company
Twilio
Shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide to craft personalized customer experiences.
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Job Details
Department Enterprise Applications Development & Operations
Category management
Posted an hour ago